Ratings based on 182 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2020 on Hotels
by A verified traveler
Posted 27 Dec 2019
The room so great.Bigger than i think.Staff so nice and kind.The location you can walk to kokusai dori is not too much far.I love it.Good beakfast!!
by A verified traveler
Posted 27 Oct 2019 on Hotels
by A verified traveler
Posted 11 Aug 2019
by A verified traveler
Posted 3 Jul 2019 on Hotels
Small road to property for taxi ; a little hard to find. Bed too soft. Otherwise it’s ok. Can get better accomodation around that budgey
by A verified traveler from Hong Kong
Posted 21 May 2019
We were a family with grandparents and a baby travelling. On the first night, the air conditioner in grandparents' room did not work, the hotel staff moved them to another room for one night and promised the air con will be fixed on the next day.
On the next day, the staff said the air con was fixed and grandparents moved back to their original room. However, the air con only worked for 5minutes and then went out again. The staff said the hotel was full and requested grandparents to stay in our room, and the hotel would not charge us for unused room as a 'compensation'. It was not an option for us as the bed is not big enough for us and the baby and the room was not big enough to let 2 extra person sleeping on the floor.
The staff then offered to move grandparents to another Mr Kinjo hotel on the other side of the city centre. We requested the hotel to either move us all to the other hotel, or book us in another hotel nearby at their own cost. The staff refused both options, saying there is no hotel nearby and there is only one room available at the other hotel. After wasting hours dealing with this hotel, they finally moved us all to the other Mr Kinjo hotel. We also requested an explanation and a compensate for our loss (time cost, ruined travel plans, etc.), which the hotel staff rejected saying the other hotel was more expensive (although it was not what we wanted). We asked the staff to escalate to the headquarters, which replied nothing but "wish to see us again"
by A verified traveler
Handy
Posted 29 Jan 2019 on HotelsThe unexpected smartphone supplied by the hotel to use around town was a pleasant surprise.
The hotel was a little further from the train stop than expected and a little hard to find at night but not a deal breaker.
by A verified traveler
Posted 11 Oct 2018
by A verified traveler
Posted 11 Oct 2018
by A verified traveler from Canada
Posted 25 Aug 2018
Close to main street. Good access. Comfortable equipments.
