Ratings based on 1,523 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Beautiful attentive staff. Felt very welcomed. The values are conservative around tattoos, however, we were provided swimwear that would cover tattooed areas.
by A verified traveler
Posted 21 Apr 2024
Excellent breakfast options. Friendly staff.
by A verified traveler
Posted 21 Apr 2024
We loved our stay and will return again.
by A verified traveler
Posted 5 Apr 2024
The food and beverage staff were exceptional, both on site restaurants were world class. On the hotel side, this place really caters to families. While we enjoyed our stay overall, the high cost pushed our expectations. We were on our honeymoon yet surrounded by screaming children and families everywhere. The quiet pool sits directly in front of the kids pool which certainly doesn’t make it quiet. Our room was sandwiched between families with small children despite the hotel knowing we were wanting to relax in a more private setting (which they have on the other side of the hotel).
Overall we would recommend staying at a different hotel if you are traveling without children and going to the restaurants instead.
by A verified traveler
Posted 2 Apr 2024
Modern, clean, spacious, great views of the beach. High standard, good quality service.
by A verified traveler
Posted 2 Apr 2024
Everything is so perfect, just that the pool closes quite early at 6pm, including the indoor one. Appreciate if can keep at least one pool open at night.
by A verified traveler
Posted 30 Mar 2024
by A verified traveler
Perfect hotel
Posted 8 Jan 2024 on HotelsPerfect hotel!!
Amazing service, we enjoyed staying this hotel.
by A verified traveler from Los Altos
Posted 31 Dec 2023
Wonderful stay. Attentive staffs. Super clean room and great amenities. Love the onsen. Place is a bit noisy with kids during the holiday. The two restaurants Aomi and Shiroux were excellent, the dining experience was above and beyond! Could expand the wine selections.
by A verified traveler
Posted 29 Dec 2023
Fantastic Hotel , the building in beautifully designed especially the view from the bar. But the best part of this hotel are the staff , they provided my family and I the most wonderful hospitality if any hotel we have stayed in . Brilliant Hotel - !!!
