DoubleTree by Hilton Hotel Naha Shuri Castle (Naha) Hotel Review | Expedia.com.ph

Back to Hotel Details

4.0 out of 5

80% of guests recommend

4.2 Room cleanliness

4.2 Service & staff

4.1 Room comfort

3.9 Hotel condition

Expedia Verified Reviews

5 out of 5

by A verified traveler

This traveler left a rating score only Posted 16 Apr 2024

4 out of 5

by A verified traveler

Posted 9 Jan 2024

Family friendly The castle nearby completely destroyed. No upgraded room available for my 4 persons family.

Comment from Hotel Management

31 Jan 2024 by DoubleTree by Hilton Hotel Naha Shuri Castle, Hotel Management

Dear Alessandro,Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle.We're very happy to hear that you and your family enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.

5 out of 5

by A verified traveler

Posted 30 Dec 2023

Comment from Hotel Management

2 Feb 2024 by DT Shuri, Hotel Management

Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

2 out of 5

by A verified traveler

Posted 23 Nov 2023 on Travelocity

Room excellent and clean but customer services 👎 we got to the check-in at 1 am and at the time of leaving we asked for a late checkout and we were told to pay 1000.00 yen per late checkout hour, which I think was unfair…

Comment from Hotel Management

5 Dec 2023 by Double Tree by Hilton Naha Shuri Castle, Hotel Management

Dear Eve,Thank you very much for choosing to stay with us in Double Tree by Hilton Naha Shuri Castle.We truly appreciate you taking your time to comment on your stay with us as it gives us a better perspective on how best to cater to our guests' needs and request. We will certainly take into consideration your feedback for possible improvements to make in the future.We value our customer’s opinions about us to serve you in any better way. So should there be anything else that we can do to make your stay more comfortable and enjoyable, please let us know. Thank you once again, and we look forward to welcoming you again to the Double Tree by Hilton Naha Shuri Castle in the future.

5 out of 5

by A verified traveler

Posted 2 Oct 2023

Comment from Hotel Management

5 Dec 2023 by Double Tree by Hilton Naha Shuri Castle, Hotel Management

Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle.We're very happy to hear that you enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.

5 out of 5

by A verified traveler from Orlando

Posted 23 Aug 2023

Comment from Hotel Management

5 Dec 2023 by Double Tree by Hilton Naha Shuri Castle, Hotel Management

Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle.We're very happy to hear that you enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.

2 out of 5

by A verified traveler

Posted 9 Aug 2023

Comment from Hotel Management

5 Dec 2023 by Double Tree by Hilton Naha Shuri Castle., Hotel Management

Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle.We're very happy to hear that you enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.

3 out of 5

by A verified traveler

Posted 4 Aug 2023

Comment from Hotel Management

5 Dec 2023 by Double Tree by Hilton Naha Shuri Castle., Hotel Management

Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle.We're very happy to hear that you enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.

4 out of 5

by A verified traveler

Posted 21 Apr 2023 on Hotels

Comment from Hotel Management

5 Dec 2023 by Double Tree by Hilton Naha Shuri Castle, Hotel Management

Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle.We're very happy to hear that you enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.

4 out of 5

by A verified traveler from Edmonds

Posted 29 Mar 2023

Overall was good but bathroom has order was bad like old second hand store smell other than that was good

Comment from Hotel Management

10 Apr 2023 by Double tree by Hilton Naha Shuri Castle, Hotel Management

Dear Sue,Thank you very much for staying with us at the Double Tree by Hilton Naha Shuri Castle, and thank you very much for taking your valuable time to place comments for us.We apologize for any inconveniences caused during your stay, and have taken up your comments with relevant departments to consider ways for improvement in our facilities and services in the future.Should you have any further comments or questions please feel free to contact me directly.