Ratings based on 252 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
On the face of it, the property was generally finished to a high standard and the staff were friendly and tried to be helpful. I was initially pleasantly surprised by the appearance of the room I was given. However, room 11 is not fit for purpose. The room suffers from noise from quite loud kitchen fans, both motor noise and whining bearing noise. These fans are on all the time the kitchen is in use, beginning before 7am. When the fans eventually switched off, there was more penetrating low frequency buzzing noise that continued all night. This made it very difficult to sleep resulting in an unpleasant nights stay. Room 11 was described as being an economy room, but it was not obvious at the time of booking or in the subsequent confirmation why this was so. It could be as a result of room size, amenities, or slightly worse/tired decoration. In my view, a room that is noisy is not fit for purpose. The issue was raised with the evening staff and although they attempted to find a solution, there was no satisfactory outcome. A follow up complaint email to hotel management received an unsympathetic response. I will not be staying here again.
by A verified traveler
Posted 3 Jun 2024
Very interesting and quirky building.
by A verified traveler
Posted 11 May 2024
Very friendly lady showed me to the room. Stunning period building with so much character yet still immaculately presented. Would definitely stay again.
by A verified traveler
Posted 19 Apr 2024
Quiet, spaceous room which was very clean. The pub served delicious food and there is a fabulous little cafe next door. We thoroughly enjoyed our stay and will be back when visiting family again. Exceptional value for money with a good breakfast included.
Only slight niggle is that the pillows were thin and not supportive. One is not enough and two is too much. Perhaps they could invest in firmer support pillows and the score for this hidden gem would be 10/10.
by A verified traveler
Posted 19 Mar 2024 on Hotels
Our engineer said the hotel was perfect!
by A verified traveler
Posted 9 Mar 2024 on Hotels
by A verified traveler
Posted 8 Mar 2024 on Hotels
by A verified traveler
Nice little place
Posted 4 Mar 2024 on HotelsStaff friendly and helpful, the food is good and the room was comfortable.
by A verified traveler
Posted 11 Feb 2024 on Hotels
Very comfortable, warm room.
by A verified traveler
Great stay
Posted 10 Feb 2024 on HotelsA warm welcome from helpful staff. Good value for money.
