Ratings based on 86 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2023
Lovely hotel. Friendly and welcoming. Rooms very well appointed and comfortable. Bathroom excellent. Delicious dinner with extensive wine list. We really enjoyed our visit. Thank you
by A verified traveler
Posted 25 Mar 2023
Love the retreat location the staff the facilities and the food
by A verified traveler
Posted 26 Nov 2022
by A verified traveler
Fantastic stay
Posted 14 Dec 2020 on HotelsBeautiful place! Very friendly and professional staff. They couldn’t have made us feel any more comfortable. Despite being in the middle of a Pandemic, we felt safe and at ease. Rooms were very clean and spacious with beautiful views towards the Pyrenees.
I highly recommend their menu.
by A verified traveler
Posted 17 Oct 2020 on Hotels
Just perfect
Comment from Hotel Management
23 Oct 2020 by xabier, Hotel Management
THANKS THANKS AND THANKS
ALL THE BEST
by A verified traveler
Peaceful Boutique Hotel, sadly not true
Posted 6 Oct 2020 on HotelsThe pictures look really good, only 12 rooms overlooking grass hills. However this is not a small hotel but an event venue / restaurant, which can offer it's guests extra benefits of accommodation.
The hotel is very much secondary to the events / restaurant & seemed they cared very little about the hotel.
Our room was above the “restaurant”, which had a very loud live singer running through a tired list of tracks finishing up on Friends theme tune & Oasis Wonderwall. This was until 12:30am in the morning!!
I did speak to the front desk at 10:30pm, who told me it was going to stop at 11:30pm however did not. I saw who I thought was the owner or manager at 12:15am who told me it had stopped only for it to start up whilst I was standing next to him.
His feedback was if you don't like live music after midnight, feel free to check out of the hotel, he simply did not care & pointed out to me the events / restaurant pays the bills not the hotel.
Expedia even contacted him during the night, before I spoken to him but made no difference. Expedia gave me a full refund without question, as clearly this was not acceptable. They did speak the hotel on next day, however they refused to give Expedia their money back.
As such is the worst hotel I have stayed in & I would not recommend it unless you are part of their event & don't want to drive home at 12:30am.
Comment from Hotel Management
23 Oct 2020 by xabier, Hotel Management
ES INCREIBLE COMO SE LE ORFRECIO CANCELAR LA RESERVA NADA MAS LLEGAR Y NO QUISO
NO PARO DE QUEJARSE Y TODO POR 88 EUROS ES CARO EN UN HOTEL DE 4 ESTRELLAS Y RESTAURANTE 1 ESTRE MICHELIN...???POR FAVOR
by A verified traveler
Posted 3 Oct 2020 on Hotels
by A verified traveler
Posted 2 Oct 2020 on Hotels
by A verified traveler from Texas, USA.
Posted 18 Oct 2019
The country setting of this hotel was beautiful - lots of lush green countryside.
The breakfast choices were amazing.
The restaurant serves excellent quality food.
Because this is a small hotel, we received very good service and attention.
The hotel is in a rural setting and, therefore, is extremely quite and peaceful, but a little out of the way.
by A verified traveler
special treatment for the weary traveler
Posted 15 Oct 2019 on HotelsThe service couldn’t have been any better, we were late for breakfast yet they waited for us so we would start the day appropriately. It would’ve been great if the A/C would’ve operated to counter the temperature that was prevalent at the time (the mid 20’s centigrade). Getting there was not the easiest, at the tail end of the trip we had to try several travel apps in order to find the one that would get us to our destination as Waze our preferred app was a bit confused. In summary if you need and want motherly care with a smile, Hotel Restaurante Usategietais the place to go to in San Sebastián.
