Bourne's Ocean Acres Ogunquit Reviews

Thanks!

Thanks!

Thanks so much!

I apologize to anyone who read that entire 'review'. Let's dissect the inaccuracies here.I'll start with how you addressed me at the end of your stay. You came in and asked if I was the manager. I said yes, and you laughed. You followed up with, "Let me tell you how to run a Motel." Not the best start with someone who has been working here for 25 years.The second night of your stay, yes, we regrettably missed your room somehow. Your wife came up and told me. I apologized and said that I could have the housekeepers clean it right away. She was very nice and said that everything was fine. I pushed, and she assured me everything was ok.Now, back to you telling me how to run a motel. You said what should have happened was that we would clean a whole new room for you, put you in there for a few minutes while we clean your previous room, then put you back into that previous room.I replied with, "no, that's not how this works". I attempted to tell you about the interaction with your wife but you cut me off, raised your voice and said, "I've been in the customer service industry for 40 years. How long has this place even been open?" My reply was that we've been here for 60 years.All of your claims on the first night were wrong. I personally cleaned your room because most of our staff had to go back overseas. Everything was done except your bed because we are not legally allowed to touch your personal belongings.You told me that we were supposed to take all of your belongings and "tidy them up". Again, we can't touch your personal belongings. When I tried to tell you that we can't and don't do that you raised your voice again and started asking for everyone's names. I told you mine, then you asked for the owners' names. I didn't feel like it was relevant, so you asked who they were. I told you they were my parents. They are in their late 70's, I am in my late 30's.It was obvious at that point that you didn't want to hear anything from this "kid" behind the desk because you just kept bragging about how much experience you have in customer service. You left by, stop me if you've heard this before, raising your voice and saying, "if I taught a class in customer service, I would use you as the nightmare scenario".The little jab at the end of your rant about Zoom made it even more obvious that you just wanted to talk down to someone you presumed to be young behind the desk at the motel. I applaud you for having 40 years of experience in customer service, let me know when you have experience in hotel/motel management.If you made it this far in the response. Thank you for reading what really happened.

Thanks!

Thanks!

Thanks!

Thanks!