Ratings based on 484 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We appreciate your rating and would like to know more about your experience to understand how we can improve. Please feel free to contact us directly with any specific comments or suggestions you may have. Your satisfaction is important to us, and we hope to have the opportunity to provide a more enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Jun 2024
There was c** on the bed spread, the whole place smelled, the elevator was broken and then they put us on the top floor, the door wouldn’t lock properly.
Comment from Hotel Management
8 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,We are deeply sorry for the unacceptable conditions you encountered during your stay. Cleanliness and guest safety are our top priorities, and we sincerely apologize for the issues with the bedspread, odor, elevator, and door lock. Immediate action will be taken to address these issues and prevent similar occurrences in the future. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jun 2024
Clean
Comment from Hotel Management
2 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive review! We're delighted to hear that you found our hotel clean during your stay. Your satisfaction is our priority, and we're pleased that we met your expectations in terms of cleanliness. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler from El Paso
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We're glad to hear that you had a positive experience during your stay with us. If there's anything specific we can improve to make your next stay even better and earn that extra star, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
13 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that you had a great stay with us. Your positive feedback is much appreciated and will be shared with our team. We look forward to welcoming you back for another enjoyable visit.Sincerely, Hotel Manager
by A verified traveler
Posted 23 May 2024
Staff was very friendly and accommodated me showing up early. The rooms are clean and have plenty of room. The only complaint I have is my key card did not work very good and the door handle needed to be changed out. Other than that it was a great stay for the price.
Comment from Hotel Management
25 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We're pleased to hear that our staff was friendly and accommodating, and that you found our rooms clean and spacious. We apologize for the inconvenience with your key card and door handle, and we appreciate your feedback. Your comments will be addressed promptly to ensure a better experience for our guests in the future. We look forward to welcoming you back for another great stay.Sincerely, Hotel Manager
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
28 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback on Expedia. We're glad to know that you had a positive experience overall. If there are any specific areas where we can improve to make your next stay even better, please let us know. We value your input and strive to exceed your expectations. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
2 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would appreciate any specific details you can provide about your stay so we can address the issues accordingly. Please feel free to reach out to us directly with any further comments or concerns. We hope to have the opportunity to improve and better serve you in the future.Sincerely, Hotel Manager
by A verified traveler from Moreno Valley
Posted 23 Apr 2024
Room was clean, but had coffee maker with no cups, night light had no bulb, lots of noise from freeway.
Comment from Hotel Management
24 Apr 2024 by Hotel Manager, Hotel Management
Dear Leonardo,Thank you for sharing your feedback with us. We're glad to hear that you found your room clean. However, we apologize for the oversight with the coffee maker and night light, and we'll ensure these are addressed promptly. We understand that noise from the freeway can be disruptive and will explore ways to mitigate this for future guests. If there's anything else you'd like to share or if there's anything we can do to improve your experience, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for a better stay in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 13 Apr 2024
Very good
Comment from Hotel Management
17 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect rating! We're glad to hear that you had a very good experience during your stay with us. If there's anything specific that made your stay enjoyable, or if you have any suggestions for improvement, please feel free to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future.Sincerely, Hotel Manager
