Ratings based on 472 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
2 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would appreciate any specific details you can provide about your stay so we can address the issues accordingly. Please feel free to reach out to us directly with any further comments or concerns. We hope to have the opportunity to improve and better serve you in the future.Sincerely, Hotel Manager
by A verified traveler from Moreno Valley
Posted 23 Apr 2024
Room was clean, but had coffee maker with no cups, night light had no bulb, lots of noise from freeway.
Comment from Hotel Management
24 Apr 2024 by Hotel Manager, Hotel Management
Dear Leonardo,Thank you for sharing your feedback with us. We're glad to hear that you found your room clean. However, we apologize for the oversight with the coffee maker and night light, and we'll ensure these are addressed promptly. We understand that noise from the freeway can be disruptive and will explore ways to mitigate this for future guests. If there's anything else you'd like to share or if there's anything we can do to improve your experience, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for a better stay in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 13 Apr 2024
Very good
Comment from Hotel Management
17 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect rating! We're glad to hear that you had a very good experience during your stay with us. If there's anything specific that made your stay enjoyable, or if you have any suggestions for improvement, please feel free to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
6 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific you enjoyed or any areas where you believe we excelled, please let us know. We appreciate your positive feedback and hope to welcome you back again in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 13 Apr 2024
Very convenient location. Inexpensive.
Large, comfortable rooms.
No frills.
Comment from Hotel Management
13 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found our hotel to be conveniently located with large, comfortable rooms at an affordable price. We appreciate your recommendation and hope to welcome you back during your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Apr 2024
Nice clean
Comment from Hotel Management
6 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel nice and clean. Providing a comfortable and clean environment for our guests is our top priority, and we're thrilled that we could meet your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another great stay.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Apr 2024
Pool and jacuzzi were out of service. And the parking was a bit rough with all the company work vehicles
Comment from Hotel Management
2 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the inconvenience regarding the pool, jacuzzi, and parking situation during your stay. We understand the importance of these amenities and will work to address these issues promptly. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a great experience during your stay. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
17 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,We're sorry to hear that your experience did not meet your expectations. If there are specific issues you encountered during your stay that you'd like to address, please feel free to reach out to us directly. Your feedback is important to us, and we value the opportunity to improve. We hope to have the chance to make it right and provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Mar 2024
No water pressure, rooms smell like cigarettes, elevator from third floor can’t be opened they have to send it up. Smell like arm pits in the lobby. Electrical problems all over the room. Beds were horrible smelled bad and weren’t clean
Comment from Hotel Management
23 Mar 2024 by Hotel Manager , Hotel Management
Dear Erik ,We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is concerning, and we will address these matters immediately to ensure a better experience for our guests. Thank you for bringing these issues to our attention.Sincerely, Hotel Manager
