Ratings based on 421 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Nice front desk person
Comment from Hotel Management
13 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
by A verified traveler
Posted 8 Jun 2024
Excellent stay.
Comment from Hotel Management
10 Jun 2024 by Brand Experience Team, Hotel Management
Hi Reynaldo,Thank you for the excellent review! We hope to see you soon.Lilith#Team6
by A verified traveler
Posted 18 May 2024
I booked a non smoking room and the room I got was so smelly and the sheets had the strong smell of cigarette. I was tired and hoped the smell would be less in the morning. But my hair smelled strong from my pillow.
Comment from Hotel Management
21 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. Your feedback is invaluable, and we appreciate your patience and understanding as we work to rectify these matters. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
23 May 2024 by Sophia CSR, Hotel Management
Hi Adriel,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
2 May 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 15 Apr 2024
Was good
Comment from Hotel Management
15 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,We are thrilled to know that everything was to your liking. It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
2 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
by A verified traveler
DIRTY
Posted 26 Jan 2024 on HotelsFecal matter on wall. Something spilt on microwave and running down the side. Sheets no white.
Comment from Hotel Management
27 Jan 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your feedback about your stay with us! This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. If you have any queries regarding this issue, please call up the property for further assistance.
by A verified traveler
Posted 19 Jan 2024
Comment from Hotel Management
23 Jan 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 13 Jan 2024
Comment from Hotel Management
14 Jan 2024 by Sophia CSR, Hotel Management
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
