Ratings based on 125 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Mar 2024
From the first day of being here its been bad, because I couldn't get my more back so I stayed. The bed linens, pillows, mattress and towels were all dirty. When I say dirty, I mean blood on the top cover, cigarette burns with semen stains on the second layer of linens, urine stains on the fitted sheet and mattress. Housekeeping did not clean the bath tub because it had public hair in it from day one, daily they forgot to vaccum or throw all trash, etc... I told the "overnight" manager,who promised it would be fixed, the same dirty linens I removed from the bed were put back on the bed. Plus, I was ALWAYS locked out of the room because the key fab would not work. The other guests, such as trucker, would have small parties in the parking lot near my room. They would talk loudly and play loud music; the room next to mine would smoke in the room... you can smell it through the wall. None of the issues were ever fixed, I was gaslighted and the "overnight" managed told me in so many words that I was stupid because I had the issue with the key fab, saying I don't know how to use a key. The evening of my last night, she came to my door to let me in because the key wasn't working, she said I complain too much, I need to move out! Then lunged at me as her husband held her back while saying all these things, as if she were going to fight me. Thus, I do not recommend this place to a flee and definitely not travelers looking for a clean place to rest. FYI, I have pictures
by A verified traveler from McAllen
Posted 29 Jan 2024
by A verified traveler
Posted 17 Oct 2023
Room was dirty and Manager said they wouldn't do anything about....they said to file a complaint with Expedia and that they would talk to Expedia but not me.
by A verified traveler
Posted 15 Oct 2023 on Hotels
by A verified traveler
Posted 30 Aug 2023
My complaint was the mouse droppings in the room & no coffee in the morning when I went to get a cup. The girl was on her phone & show interest in making more.
by A verified traveler
Posted 9 Jun 2023
by A verified traveler
Posted 24 May 2023
Stayed 3 nights, was told I had to wait for housekeeping to get any towels or toilet paper, then when I asked the manager for clean bedding . I had to do it myself and take out the dirty bedding outside, btw I'm 8 months pregnant, will never stay again
by A verified traveler
Posted 18 May 2023
Had everything I needed for my overnight stay. Clean and quiet at a price I could afford.
by A verified traveler
Posted 12 May 2023 on Hotels
by A verified traveler
Posted 25 Mar 2023 on Hotels
