Ratings based on 42 Verified Reviews
2.9 Room cleanliness
2.9 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Apr 2024
There was no hot water in the unit. No water coming out of the hot water spigot. Mildew on walls in the unit. I was unable to shower and no staff on site up to noon time to fix the problem.
by A verified traveler
Posted 14 Mar 2024
Comment from Hotel Management
15 Mar 2024 by BR, Hotel Management
Thank you for your review.Looking forward to hosting you again where an even better service/accommodation can be provided for your review to be 5/5.
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
15 Mar 2024 by BR, Hotel Management
Thank you for your review.Looking forward to hosting you again where an even better service/accommodation can be provided for your review to be 5/5.
by A verified traveler
Posted 18 Feb 2024
Sandcastles is in a great location and is a good property if you are looking for something outside of the typical marble resort. The security staff and gate staff were wonderful and personable. The unit we stayed in was awful (some are privately owned and rented, some are owned and rented by the resort. I don't know which one ours was). The kitchen was terrible, very little in the way of cookware and some of the dishes were cracked and broken. There were no glasses available , just plastic that had seen better days. Not even a sharp knife or pair of scissors available. The twin beds only had a sheet, I had to use one of our towels to cover my kids. This was extra annoying as we only got a couple of towels to begin with, which were never replaced because the room was never cleaned. We requested bath mats but they never came.
This property has so much potential, it's too bad that our experience was in apartment D7.
Comment from Hotel Management
15 Mar 2024 by BR, Hotel Management
Thank you for your review.Looking forward to hosting you again where an even better service/accommodation can be provided for your review to be 5/5.
by A verified traveler
Posted 16 Feb 2024 on Hotels
Comment from Hotel Management
15 Mar 2024 by BR, Hotel Management
Thank you for your review.Looking forward to hosting you again where an even better service/accommodation can be provided for your review to be 10/10
by A verified traveler
Posted 12 Feb 2024
No one knows what is going on. Check in was a nightmare. They didn’t have enough towels and wash clothes in the room.
Comment from Hotel Management
15 Mar 2024 by BR, Hotel Management
Thank you for your review.Looking forward to hosting you again where an even better service/accommodation can be provided for your review to be 5/5.
by A verified traveler
Posted 17 Jan 2024
Comment from Hotel Management
15 Mar 2024 by BR, Hotel Management
Thank you for your review.Looking forward to hosting you again where an even better service/accommodation can be provided for your review to be 5/5.
by A verified traveler
Posted 3 Jan 2024
by A verified traveler
Posted 27 Nov 2023
I stayed at the property 11/24 - 27. I have not seen a housekeeper in those 4 days. I had to live with the garbage and dirty linnen. Thank G-d i was alone. The backdoor and windows were closed BUT NOT LOCKED! I didn't realize untill the next day that it was a sliding door. The apartment is on the ground floor. Anyone could have opened the door and window and enter the apartment while i was asleep on Friday night. That is unacceptable!
by A verified traveler
Posted 22 Oct 2023
I stay at sandcastle in the pass and it was wonderful
The property is too old and dirty, mold in bathroom ceiling and dirt by the window. I stayed in A6 , really needs upgrade and redo.
