Ratings based on 568 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Mar 2020
This hotel is clearly outdated. The tiles in the room were cracked and stained, the tub was cracked and peeling, the shower sang every time you turned the water on, the toilet ran on and on, even after jiggling the handle, the staff barely speak to you unless you speak first (this includes staff in the dining area, front desk, cleaning lady, pool guy, and at the bar), the food tastes like it was sitting in the freezer for months, defrosted in the microwave and served, the "security key card box" to get to the rooms area is pointless because the door to the rooms is kept ajar or unlocked anyway, the balcony door required extra strength in arms and legs to push open...The best thing about this place is that it is on the beach but nothing about the actual property would make you want to stay. It's the kind of place you go if you know you'll be out all day and even with that, still not sure what's worth staying here.
Comment from Hotel Management
21 Mar 2020 by Manager , Hotel Management
Thanks
by A verified traveler
Posted 17 Mar 2020
There was nothing to be liked about the property except it’s central location . I had to leave the property to find another place to stay . There is no way the property should be open to guest it’s is absolutely disgusting
Comment from Hotel Management
17 Mar 2020 by manager, Hotel Management
thanks
by A verified traveler
Not happy with the front gate security
Posted 17 Mar 2020 on HotelsThe guest services was great thumbs up to all the workers. But I have a issue with the security guard at the game. So of them is polite and act professional but twice I had to deal with one of the guard at the front game on it was a pleasant experience. He wasn’t professional at all he don’t know how to treat people. For God sake am paying my money to say at this hotel just to be in a argument with a guard. He ask me my name my room number and at the same time after I answer his questions he still ask me if am a guess at the hotel. I turn to him on said if you know what your job is suppose to be then you would asked that question because clearly am wearing a wrist band for that hotel. I stay at the hotel before more than once but I don’t think I’ll stay there again. I even recommended my friend to stay there for the vacation and they was staying there just came back last night and they told me they will never stay there again because the security guard at the front was very rude to there taxi driver while they where in the car on told them the (guest) to get out the car and walk the rest of the way to the hotel because he’s not allowing the driver to go on the property. All this is wrong the first person the guest sees when they arrived is the guard at the gate so they should be more respectful and have a better understanding on how to deal with people.
Comment from Hotel Management
17 Mar 2020 by Manager , Hotel Management
Thanks- we will review with the team
by A verified traveler
Posted 11 Mar 2020
Comment from Hotel Management
14 Mar 2020 by manager, Hotel Management
thanks
by A verified traveler
Posted 10 Mar 2020 on Orbitz
Comment from Hotel Management
14 Mar 2020 by manager, Hotel Management
thanks
by A verified traveler
Posted 8 Mar 2020
It was not all inclusive... also the room was disgusting. The bathroom had a broken toilet seat.. and huge stains on the couch in the room. It looked old and smelled terrible.
Comment from Hotel Management
14 Mar 2020 by manager, Hotel Management
thanks
by A verified traveler
Posted 8 Mar 2020 on Hotels
Perfect location
Comment from Hotel Management
14 Mar 2020 by manager, Hotel Management
thanks
by A verified traveler from Boston
Posted 4 Mar 2020
I didn’t like the fact that there was no refrigerator in the room.
Comment from Hotel Management
14 Mar 2020 by manager, Hotel Management
thanks - fridges are available to rent at an additional cost
by A verified traveler from Toronto
Posted 3 Mar 2020
IT'S ON THE BEACH WITH BEAUTIFUL VIEWS FROM THE ROOM
Comment from Hotel Management
14 Mar 2020 by manager, Hotel Management
thanks
by A verified traveler from NJ
Posted 3 Mar 2020
The location of the property is what led me to book despite the poor ratings. It was just a place to sleep and shower not to spend a bulk of my time. If that is what you are looking for the super luxurious Moon Palace is right next door book your stay there.
The facility is very old and run down. The beach is not private and the restaurant has a meager menu. There are a plethora of restaurants outside the gates of the hotel.
The staff is friendly and helpful.
Comment from Hotel Management
14 Mar 2020 by manager, Hotel Management
thanks
