Ratings based on 137 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
I have been coming ocean palms since 2019 and have always enjoyed my stay there, however on this occasion it was the worst experience ever and thats mainly due to the receptionist horrible behaviour ask her a question she doesn't reply she was huffing and puffing they gave me a dirty wet room the floor was full of straney hair all over the floor i asked to change she lied and said they were all gull looked threw the window of the room next door i was eventually allocated the room after alot of silence sigbing kiss teet the little short one at the desk with the glasses she needs alot of customer service training. Also had alot of bugs is the room leaking fridge and the ac was not working properly and this supposed to be a premium deluxe room absolutely awful and not worth the money
by A verified traveler
Posted 11 Jun 2024
Wonderful staff
by A verified traveler
Posted 1 Jun 2024
The young people working there.
by A verified traveler
Posted 1 Jun 2024
The staff was great and access to the beach was lovely and the beach was very private. This allow you to relax in comfort. This would be a four star or higher if they spend some more money on cleanliness. Overall, I nice pleasant hotel on a budget. I would stay there again
by A verified traveler
Posted 27 May 2024
I was there for 3 days and 2 nights and had no house keeping. The view is lovely and we were in the town and close to most food places or excursion locations.
by A verified traveler
Posted 19 May 2024
Great budget stay
by A verified traveler
Posted 18 May 2024
by A verified traveler
Posted 18 May 2024
When I arrived I was greeted by every member of the staff that walked by or even help with check in. The rooms were ready, well organized and clean. The way they describe the room as a pool and beach view was exactly as mentioned. I received a nice refreshing welcome drink when I got settled in. Then I tour the grounds and the place is kids friendly with many views of excitement. The only thing I believe the hotel could change is the speed that the restaurant lounge area had. When you want to enjoy every moment every minute count you could tell that the restaurant staff needs to work on time management to get the food out to the guest. But the food was excellent!
by A verified traveler
Posted 23 Apr 2024
We enjoyed our stay because the highlight of the property would be the restaurant area right next to the sea. small beach area but the private access at a beautiful location is awesome. When we stayed the water clarity was super great. Pool area was very comfortable and it seemed that the pool was also heated. Had a great massage at the in-house spa. We did not stay in the room much, but our room needed some repairs and updating. Door security was lacking. Bed was clean and comfortable. Balcony with pool and sea view was awesome and relaxing. The area around the hotel could possibly be intimidating to some due to the heavy foot and vehicle traffic of the locals market area. My wife and I are very comfortable living in Jamaica and enjoy the atmosphere though. Being alert and friendly is a must. Poor parking in front of hotel and since another guest had there vehicle stolen while we were there can be challenging for some. Nonetheless, my wife and I would stay here again due to the access to the sea and the affordable rate we had. Most of the staff was very friendly and helpful. food tasted great, but cooked to order does take time. However that was perfectly acceptable to us while we sat relaxing next to the sea.
by A verified traveler
Posted 8 Mar 2024
