Ratings based on 984 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
I like how it's located right off the freeway.
What I didn't like is the Trash company woke us up 2 mornings in a row. SO LOUD! And way too early. Very upset about that.
Comment from Hotel Management
10 May 2024 by AA, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 6 May 2024
Not the BEST
Comment from Hotel Management
8 May 2024 by AA, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 5 May 2024
I had to change room my second night because of a liking on the shower ceiling.0
Comment from Hotel Management
8 May 2024 by AA, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 1 May 2024
Right off the freeway 2 story hotel. It was quiet even though it was right next to the freeway
Comment from Hotel Management
8 May 2024 by AA, Hotel Management
Thank you for staying with us. We are happy to hear you enjoyed your stay. We really appreciate your positive review and we will share this feedback with our team. Thank you once again and have a wonderful day.
by A verified traveler
Posted 26 Apr 2024
Old hotel, bed not comfortable
Comment from Hotel Management
8 May 2024 by AA, Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
8 May 2024 by AA, Hotel Management
Thank you for staying with us. We are happy to hear you enjoyed your stay. We really appreciate your positive review and we will share this feedback with our team. Thank you once again and have a wonderful day.
by A verified traveler
Posted 15 Apr 2024
Nice stay, room was clean, would stay there again!
Comment from Hotel Management
18 Apr 2024 by AA, Hotel Management
Thank you for staying with us. We are happy to hear you enjoyed your stay. We really appreciate your positive review and we will share this feedback with our team. Thank you once again and have a wonderful day.
by A verified traveler from huntington beach
Posted 13 Apr 2024
First, this motel is under construction, parking lot torn up and big machinery being run right by the rooms. Parking lot was half full with loud construction vehicles. There is no management on duty after five and we had loud neighbors but no one to contact. Large doormats were scattered about the corridors, three in front of our door some just stacked up in front of stairs...for the entire week. The room was not really clean and only towels seemed to be what was done. The food service was deplorable. As an early riser we went at six and as soon as food was brought in, staff/workers showed up and basically took all the hot food, such as it was. When we asked why they were allowed to do this and when the food would be replaced the staff had a very negative attitude. One of the worst places I have ever stayed and not that cheap. I'd advise anyone to avoid this place and perhaps all Best Westerns if this is what they offer.
Comment from Hotel Management
13 Apr 2024 by AA, Hotel Management
I want to sincerely apologize. We always strive to provide the best service to our guests and on this occasion, we did not exceed your expectation. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests n the future.
by A verified traveler
Posted 11 Apr 2024
I didn’t realize the train line was immediately across the street. The commuters when by about once an hour during the night. It was quite difficult to sleep with the noise.
Comment from Hotel Management
13 Apr 2024 by AA, Hotel Management
I want to sincerely apologize. We always strive to provide the best service to our guests and on this occasion, we did not exceed your expectation. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests n the future.
by A verified traveler
Posted 7 Apr 2024
I was very impressed with the hotel all the way around
Comment from Hotel Management
18 Apr 2024 by AA, Hotel Management
Thank you for staying with us. We are happy to hear you enjoyed your stay. We really appreciate your positive review and we will share this feedback with our team. Thank you once again and have a wonderful day.
