Ratings based on 913 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
It’s definitely old school style hotel at the beach but even with age they have kept everything very nice. The only complaint I think I have were the mattresses were very worn out and uncomfortable. Other than that We loved our stay here. The staff were nice, thoughtful, and helpful.
by A verified traveler
Posted 9 Jun 2024
Great!
by A verified traveler
Posted 4 Jun 2024
The manger that was on duty was absolutely amazing. She handled multiple wrong bookings like a pro. We love ocean shores and it was out first time staying here. Like most places here a lil run down but it was a fantastic stay!
Comment from Hotel Management
4 Jun 2024 by The Polynesian Resort Team, Hotel Management
Hi Meadow,We really appreciate your kind words. It is great to hear that you had a fantastic stay! We were able to get the situation fixed with online pet rooms. We will continue to update our place here. We look forward to seeing you again! Thank you,
by A verified traveler
Posted 3 Jun 2024
We really liked the pool and game room. With bad weather it’s nice to have indoor activities. The condo we stayed in was old and worn but big enough for us. It said it sleeps 7 but it only has dishes for 4 so how is that supposed to work? It definitely lacked in the kitchen area. Maybe guests don’t actually use it but with a family of six we did or tried to. You de will need to be creative.The heat on one room didn’t work and one of the heaters in the living room was very noisy so hopefully they get those fixed.
Comment from Hotel Management
3 Jun 2024 by The Polynesian Resort Team, Hotel Management
Hi Jeremy,It is so wonderful to hear you really liked our indoor activities like the pool and game room. Your condo sleeps 7 and should have enough dishes in there to accommodate 7 guests. We will get this corrected. Please feel free to contact our front desk during your stay and we would love to be able to ensure you have what you need. We will also have our maintenance team check out the heaters in that room. We look forward to your next stay!Thank you,
by A verified traveler
Posted 3 Jun 2024
Good place to stay
Comment from Hotel Management
3 Jun 2024 by The Polynesian Resort Team, Hotel Management
Hi Robert,We really appreciate you sharing! We hope you come back to visit us again soon!Thank you,
by A verified traveler
Posted 2 Jun 2024
Bad beds, old and dirty carpet, unpleasant smell.
Lots of people with dogs
Comment from Hotel Management
3 Jun 2024 by The Polynesian Resort Team, Hotel Management
Hi Dmitry,We are very sorry that you had this experience. We do have some dog friendly rooms and some that are not. The room you stayed in was not dog friendly. We will schedule the carpet to be cleaned in that room and check into the other items you mentioned. We value your feed back!Thank you,
by A verified traveler
Posted 2 Jun 2024
Awesome!
Comment from Hotel Management
3 Jun 2024 by The Polynesian Resort Team, Hotel Management
Hi John,We are so happy to hear you enjoyed your stay. We hope you come back soon!Thank you,
by A verified traveler
Posted 1 Jun 2024
Stains all over the bathroom and room floors, hot water did not work resulting in us not being able to shower, and a manager who refused to communicate with us directly. Overall one of the dirtiest and worst hotels I've ever stayed at.
Comment from Hotel Management
3 Jun 2024 by The Polynesian Resort Manager, Hotel Management
Hi Mursaleen,Our team always try to accommodate our guests. My front desk agent spoke with me at the time of this incident. She called you back in the room to offer a few suggestions to help get the hot water moving. This is when we learned that you had actually showered and there was indeed hot water while you showered. The economy hotel room you booked is a small, basic room with 2 queen beds. The hot water tank is a smaller one. Unfortunately, if all hot water was drained the water would take about 15 - 20 minutes to heat back up. We offered a free upgrade to a 1 bedroom with full kitchen with a much larger hot water tank to better fit your needs to which you refused. We also gave you a discount despite the hot water actually working. Our goal is to help our guests have a great stay. We are here to help our guests find the right accommodations to fit there needs. There are larger hot water tanks in the larger rooms. My agent did everything right to help you enjoy your stay. It is understandable, that I will not call an unknown guest off of my personal number. My agent, let you know that I would call you when I got in off of the company phone. Which I did. I tried to call you and the phone # you have provided in your profile is not a valid number. I do apologize that you were not happy with your stay. Our team did try to help you have a much better one. Thank you,
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by The Polynesian Resort Team, Hotel Management
Mindy,We value all feedback and really appreciate yours. We have a lot that we are working on. We hope that you will call and let us know how we could have improved your stay.Thank you,
by A verified traveler
Posted 23 May 2024
Everything was great
Comment from Hotel Management
28 May 2024 by The Polynesian Resort Team, Hotel Management
Caroline,We are so happy to hear that everything was great during your stay! We really appreciate you sharing and hope you visit us again soon.
