Ratings based on 833 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
The room didn’t specify how small it was and the bathroom isn’t as private as you think you need to walk across the lobby with all your things with people around just to go to the bathroom or shower
by A verified traveler
Posted 11 May 2024
Beautiful hotel with charming rooms with lovely outdoor spaces. The staff were courteous and helpful. The food was delicious. We greatly enjoyed our stay at the one of a kind place.
Comment from Hotel Management
11 May 2024 by Giulliana, Hotel Management
Thank you for your lovely review! We're delighted to hear that you found our hotel beautiful and enjoyed the charming rooms and outdoor spaces.
by A verified traveler
Posted 11 May 2024
The cutest place ever! Little bungalow property in the suburbs of San Juan. You feel like you’re in the rainforest with how serene the property is with the plants and decor. We stayed in the smallest room but we were super happy with it. The staff was super friendly and helpful. We did a snorkeling tour and saw lots of sea turtles. The property is within walking distance of some restaurants and the beach. It is also only a 15 ish minute drive to old San Juan where you can spend the day exploring, would def come back!!
Comment from Hotel Management
11 May 2024 by The Dream Team , Hotel Management
Dear Katelyn, thanks for your review. We loved hosting you and we are so happy to know you enjoyed your stay with us. We hope to have you back soon.
by A verified traveler
Posted 9 May 2024
I can't say enough about my stay here. I have always stayed in more resort style hotels and decided to try something different and was not disappointed! Very quiet and peaceful, staff was amazing and helpful with suggestions of places to go for local food and places to see. I am not vegan so didn't try the breakfast. Safe and secure with a security guard at the entrance of the gated community. My daughter and I ended up extending our stay and tried a different room. My favorite room was #3 with a patio space surrounded by cast iron. My daughters was room #88 that had an outdoor patio on the roof. I actually looked forward to going back to my room. So close to everything, ubers are very cheap, my most expensive was $18. I am actually back in PR for work staying at a resort and the Uber prices are very expensive when you go to or from a hotel. The only negative thing is that I have now been shopping on Wayfair and Amazon to create a similar feel and environment on my deck.
Comment from Hotel Management
10 May 2024 by Your Dream Team, Hotel Management
Dear Renee, thank you for taking the time to share about your recent stay at DREAMCATCHER by DW. We are delighted you had a wonderful experience with us and that everything met your expectations. We strive to create a warm and inviting environment that feels like a home away from home for our guests. We also appreciate your kind words about the responsiveness of our staff members. Providing attentive and personalized service is our top priority, and we're happy to hear that our efforts succeeded in making your stay enjoyable. We look forward to hosting you again soon.
by A verified traveler
Posted 8 May 2024
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Comment from Hotel Management
8 May 2024 by Guest Relations, Hotel Management
Dear Suhleil, thank you for the 5-star review! We're delighted to hear that you enjoyed your stay with us and we look forward to hosting you again at DREAMCATCHER by DW!
by A verified traveler
Posted 4 May 2024
Great location and easy parking. Lack of hot water was an issue. The cost wasn’t worth it.
Comment from Hotel Management
13 May 2024 by Guest Relations, Hotel Management
Dear Jonathan,Thank you for sharing your feedback with us. We're pleased to hear that you appreciated our great location and found parking easy.We apologize for any inconvenience you experienced with the lack of hot water during your stay. We appreciate you bringing this to our attention and allowing our maintenance team to address the issue promptly.We take pride in providing fair rates for our accommodations, considering the quality of service and amenities we offer. As one of the top-rated boutique hotels in San Juan, we strive to ensure that our guests receive excellent value for their stay.We value your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.
by A verified traveler
Posted 1 May 2024
I couldn’t possibly say enough good things about the Dreamcatcher property and staff (Victor and others THANK YOU). Everyone was welcoming, helpful and went above and beyond, especially to make me feel comfortable as a solo traveler. It is truly a paradise and zen oasis which happens be conveniently located and walkable to both beautiful beaches and a town with shops and restaurants. 10/10 would recommend and cannot wait to to return
Comment from Hotel Management
1 May 2024 by Giulliana, Hotel Management
Dear Christine, thank you for your amazing review! We are glad to know you enjoyed your stay and hope to have you back soon!
by A verified traveler
Posted 1 May 2024
Location was great since it was walking to the beach. There were two nights we didn’t have water to shower with. Our room didn’t have a bathroom within the room itself, so we had to constantly walk through the hallway for any usage of the restroom.
Comment from Hotel Management
13 May 2024 by Guest Relations, Hotel Management
Dear Phelan,Thank you for sharing your feedback with us. We're glad you found our location superb, with convenient access to the beach.We're sorry for the trouble you experienced with the water supply during your stay. We strive to ensure that all amenities are fully operational for our guests, and we regret any disruption this may have caused. Our 24/7 concierge team is always available to assist, and we would have been happy to address the issue promptly had we been made aware during your stay.Regarding the bathroom arrangement in your room, we advertise the room with a private yet detached bathroom to provide accurate information to all our guests. This room category is only one of two that has such a setup; all other room categories offer en-suite bathrooms, and we suggest to future guests to make sure to read the room descriptions with care to prevent disappointment.We value your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.
by A verified traveler from Stamford
Posted 14 Apr 2024
overrated hostel
Comment from Hotel Management
22 Apr 2024 by Guest Relations, Hotel Management
Julianne, we appreciate you taking the time to leave a review, and we're sorry to hear that your experience didn't meet your expectations. While we understand that preferences can vary, we'd like to clarify that we are not a hostel but a boutique hotel with a unique concept that many of our guests love.We take great pride in our communal areas, including our fully air-conditioned workspace/dining room, a gift shop featuring local makers, and a spacious deck with lounge furniture and hammocks. These spaces are designed to provide our guests with a comfortable and welcoming environment where they can relax, work, or socialize.We're proud to say that our many previous happy guests and countless positive reviews attest to the quality of our accommodations and the exceptional experience we strive to offer. Our commitment to providing top-notch service and amenities has earned us a reputation as one of the absolute favorites and top-rated boutique hotels in San Juan.We'd love the opportunity to welcome you back and show you the true charm and hospitality that our guests usually rave about. Thank you again for your feedback, and we hope to have another chance to impress you in the future.
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
23 Apr 2024 by The Dream Team , Hotel Management
Dear Riddhi, thanks for your review. We hope to have you back soon.
