Ratings based on 976 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.4 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
17 May 2024 by Hotel Management, Hotel Management
Hello Barbara, thank you for taking the time to leave a review of your recent stay with us. We are sorry to see that we did not quite meet your full expectations during your time at Tidelands Caribbean Hotel & Suites. We pride ourselves in providing our guests with a memorable experience. We sincerely hope to have you again in the near future to make up for any shortcomings from your prior stay. Safe travels!
by A verified traveler
Posted 12 May 2024
We stayed one night, May 11 into May 12th. The mini fridge was so uneven that we couldn’t even use it. The tile floors were so dirty. No hot water Sunday morning. It was not an issue for us because we only stayed 1 night, no luggage carts.
Comment from Hotel Management
14 May 2024 by Hotel Management, Hotel Management
Hello Robert, thank you for taking the time to leave a review of your recent stay with us. We sincerely apologize for the issues you encountered during your time with us. It's disheartening to hear that the condition of the mini-fridge and the cleanliness of the tile floors fell short of your expectations. Please rest assured that we take your comments seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Additionally, we apologize for the inconvenience caused by the lack of hot water on Sunday morning. This is certainly not the experience we want our guests to have, and we will investigate this matter further to prevent similar occurrences in the future. Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.
by A verified traveler
Posted 11 May 2024
Tidelands has and will continue to be,the hotel of choice for my family. Clean, affordable, and perfect location. 5 stars all the way
Comment from Hotel Management
14 May 2024 by Hotel Management, Hotel Management
Hello Robert, thank you for taking the time to leave a review of your recent stay with us. Providing a clean, affordable, and conveniently located accommodation is what we strive for, and we're delighted that we've consistently met your expectations. We can't wait to welcome you and your family back for many more memorable stays in the future.
by A verified traveler
Posted 6 May 2024
I really enjoyed my stay. I don't mind coming back here.
Comment from Hotel Management
8 May 2024 by Hotel Management, Hotel Management
Hello India, thank you for your review of your recent stay with us. We are so glad you enjoyed your stay and are delighted you will be returning again for your next trip to OCMD. Safe travels!
by A verified traveler
Posted 5 May 2024
👍
Comment from Hotel Management
6 May 2024 by Hotel Management, Hotel Management
Hello Sandy, we are so glad you had an excellent experience with us. Thank you for your review and feedback. We hope to have you again in the near future!
by A verified traveler from Middle River
Posted 5 May 2024
Comment from Hotel Management
8 May 2024 by Hotel Management, Hotel Management
Hello Jessica, thank you for your feedback. We are sorry that we fell short of your expectations during your stay. We hope to have you again in the near future for a more memorable experience.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
6 May 2024 by Hotel Management, Hotel Management
Hello Barry, we are so glad you had an overall positive experience with us. Thank you for your review and feedback. We hope to have you again in the near future for another memorable stay!
by A verified traveler
Posted 28 Apr 2024
Not a bad place at all in the boardwalk. Small stuff like broken floor tile knobs on the furniture broken., but nice enough i would stay again.
Comment from Hotel Management
30 Apr 2024 by Hotel Management, Hotel Management
Hello Roland, thank you for taking the time to leave a review of your recent stay with us. We are very glad you enjoyed your stay along with our prime location on the boardwalk. However, we apologize for any minor maintenance issues you encountered. Please know that we are currently making updates and improvements to our hotel and your issues will be looked into. Once again, thank you for your honest feedback and we look forward to having you again in the near future!
by A verified traveler
Posted 28 Apr 2024
Stayed 3days, me and my daughter with a disability booked an Ocean Front Room.
On day of arrival room had not heat or heating was broken. 2nd room BED BUGS, BED BUGS!
WARNING! 3rd room no hot water, broken patio door.
With my daughter’s disability it was very hard (wheelchair) to have to move 3 times for a 3 day 2 night stay.
Unfortunately for the first time after a vacation, I was glad to leave and go home!
Comment from Hotel Management
29 Apr 2024 by Hotel Management, Hotel Management
Hello Robin, thank you for your review of your recent stay with us. We are very sorry to hear that we fell below your expectations during your stay. To address your concerns regarding bed bugs, our staff offered to relocate you to a different room on numerous occasions and at your earliest convenience for you and your family so that we could conduct a proper investigation. Unfortunately, since we were unsuccessful in switching you to a different room, we could not look into your concerns in a timely manner. Our maintenance team will look into your other concerns regarding the patio door and hot water. Once again, we apologize that we could not rectify the issues you experienced during your stay as we strive on providing quality service to our guests. We hope to have you again in the future for a much-improved experience. Safe travels!
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Hotel Management, Hotel Management
Hello Saundra, thank you for your review on your recent stay with us. It appears we did not meet your full expectations during your time here. Our staff strives on providing our guests with a memorable experience and we sincerely hope to have you again in the near future for a much-improved stay.
