Ratings based on 1,182 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
The staff was very nice and accommodating. The oceanfront room was amazing, clean and bright and large with kitchen and living room area. The bathroom and tub was also roomy. There is an indoor pool as well as an outdoor pool and separate outdoor kiddie water play area and the hotel was right on the beach. Parking was included. And the boardwalk was only a short walk from the hotel. We took the tram from our end of the boardwalk to the other end around dusk to enjoy several hotels of walking along the busy parts of the boardwalk before taking thd tram back to the hotel end of the boardwalk right before midnight.
Comment from Hotel Management
14 Jun 2024 by General Manager, Hotel Management
Dear Thuan, Thank you for the excellent rating; we are delighted that we exceeded your expectations through our service, location, and pool area! It is always a pleasure to hear how much our guests enjoy their stay with us. We all at Hilton Ocean City Oceanfront Suites look forward to your return.Logan Clark - Front Desk Manager
by A verified traveler
Posted 10 Jun 2024
Nice place to stay
Comment from Hotel Management
11 Jun 2024 by General Manager, Hotel Management
Dear Ed, Thank you for staying with us at Hilton Ocean City Oceanfront Suites and for your great review. We are glad you could explore Ocean City. Thank you for taking the time to share your feedback, and we hope you will stay with us again soon!Logan Clark - Front Desk Manager
by A verified traveler from Fayetteville
Posted 9 Jun 2024
Wonderful stay!
Comment from Hotel Management
11 Jun 2024 by General Manager, Hotel Management
Dear Sandra, It was a pleasure to read your fantastic review of the Hilton Ocean City Oceanfront Suites. We strive to provide our guests with outstanding hospitality, and your compliments encourage us all. Thank you for the feedback. We hope to be your hotel of choice whenever you visit Ocean City.Logan Clark - Front Desk Manager
by A verified traveler
Posted 8 Jun 2024
Everything was fine
Comment from Hotel Management
9 Jun 2024 by Front Desk Manager, Hotel Management
Dear Michael, We're thrilled to receive your fabulous review! Your satisfaction is important to us, and we are pleased that you thoroughly enjoyed your stay. Thanks for choosing Hilton Ocean City Oceanfront Suites; we hope to see you again soon.Logan Clark - Front Desk Manager
by A verified traveler
Posted 7 Jun 2024
I love Hilton! This is the first hotel since Covid where I didn’t have to ask for daily towel changes - they just happened - like pre-Covid. I love the fact that the suite is actually clean. It smelled clean. The beds smelled clean, the towels smelled clean. The suite has a kitchen and the silverware was clean. The dishwasher was clean. To top it off laundry was across the hall and the washers and dryers were very clean. Laundry is free - even the detergent and dryer sheets. Our suite overlooked the pool and I saw staff continually doing loops picking up little pieces of trash. One guy was testing the chemicals in the pool routinely. Very clean. My daughter tossed her bathing suit over our balcony and it landed in the pool area (which wasn’t busy at the time). By the time I got on the elevator, went down 3 floors and got to the pool it was picked up and hanging in lost and found. It was literally minutes from when it happened. Everyone was pleasant. We also ate dinner and breakfast there. Very good and reasonably priced. This is my favorite OC MD hotel and I’m an OC “lifer” - I’ve been coming for over 50 years.
Comment from Hotel Management
7 Jun 2024 by Front Desk Manager, Hotel Management
Dear Heidi, Thank you for your detailed and delightful review. It is heartwarming to read that your time at Hilton Ocean City Oceanfront Suites exceeded your expectations, especially with our commitment to providing a fresh and immaculate atmosphere throughout the suite and our convenient services. We're also glad to read that you appreciated the well-maintained kitchen and laundry facilities and that our staff's dedication left a lasting impression. We're pleased you enjoyed dining with us as well. Your loyalty means a great deal to us, and we look forward to welcoming you back for many more memorable stays.Logan Clark - Front Desk Manager
by A verified traveler
Posted 2 Jun 2024
Great place to stay
Comment from Hotel Management
3 Jun 2024 by Front Desk Manager, Hotel Management
Dear Aaron Vern, Thank you for your positive feedback. We're delighted to hear that you had a great stay at Hilton Ocean City Oceanfront Suites. We look forward to welcoming you back for another wonderful experience.Logan Clark - Front Desk Manager
by A verified traveler
Posted 1 Jun 2024
Great
Comment from Hotel Management
2 Jun 2024 by Front Desk Manager, Hotel Management
Dear Charles, Thank you for choosing Hilton Ocean City Oceanfront Suites. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Logan Clark - Front Desk Manager
by A verified traveler from BALTIMORE
Posted 31 May 2024
Shower head wasn’t clean and the tub had black stuff coming out the jetted part.
Comment from Hotel Management
2 Jun 2024 by Front Desk Manager, Hotel Management
Dear Lillian, Thank you for your recent review of your stay at our hotel. We are sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.Logan Clark - Front Desk Manager
by A verified traveler
Posted 31 May 2024
싱크대 물이 안빠져 좋지 않았다
Comment from Hotel Management
2 Jun 2024 by Front Desk Manager, Hotel Management
Dear Sue, Thank you for reviewing your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Logan Clark - Front Desk Manager
by A verified traveler
Posted 28 May 2024
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Comment from Hotel Management
29 May 2024 by Front Desk Manager, Hotel Management
Dear Randy, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Logan Clark - Front Desk Manager
