Ratings based on 984 Verified Reviews
3.5 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Dirty carpets throughout, wall paper peeling, dead bugs in hallway windows. Loud throughout night with freeway and road traffic. Constant mechanical noises thought night that kept us up.
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello Christa,We regret to hear about your experience and appreciate you sharing your feedback with us. Your comments will be shared with the team to address any necessary improvements. Our location near the freeway does come with traffic noise, but we apologize if this disturbed your stay. We hope you will consider reaching out to management directly with any further concerns.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Manager, Hotel Management
Hello Ted,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay!
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Manager, Hotel Management
Hello Sharika, We are sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us with any feedback you may have so we can address any issues and improve our services. Hope to welcome you back in the future for a better experience.
by A verified traveler
Posted 18 Apr 2024
The staff was wonderful,
Comment from Hotel Management
19 Apr 2024 by Manager, Hotel Management
Hello Lori,We are thrilled to hear that you enjoyed the service provided by our staff. If you have any future travel plans, we would love to welcome you back for another outstanding experience.
by A verified traveler
Posted 18 Apr 2024
Very clean
Comment from Hotel Management
19 Apr 2024 by Manager, Hotel Management
Hello Honorea,We are pleased to hear that you found our hotel very clean. We strive to provide a high standard of cleanliness for all our guests to enjoy during their stay. Thank you for taking the time to share your feedback with us.
by A verified traveler
Posted 16 Apr 2024
Pet friendly
Comment from Hotel Management
19 Apr 2024 by Manager, Hotel Management
Hello John,We appreciate your feedback regarding our pet-friendly policy. Guest satisfaction is important to us, and we are glad you had a positive experience with your furry friend during your stay. Thank you for choosing our hotel for your visit.
by A verified traveler
Posted 16 Apr 2024
The room itself was ok. The hallways were gross. Wallpaper peeling off the walls, carpet stained, elevator dirty. In much need of renovations and upkeep. Staff were lovely and grounds were just fine.
Comment from Hotel Management
17 Apr 2024 by Manager, Hotel Management
Hello Tracy, Thank you for sharing your feedback with us. We appreciate your kind words about our staff and grounds. Your comments regarding the condition of the hallways have been noted, and we will pass them along to our management team for their review and consideration. We strive to continuously improve our facilities for all our guests' comfort and satisfaction.
by A verified traveler
Posted 15 Apr 2024
It is VERY OLD, the carpets in the hallways are FILTHY
Comment from Hotel Management
16 Apr 2024 by Manager, Hotel Management
Hello Marie, We appreciate your feedback and will address the cleanliness concerns mentioned. Your comments are valuable for us to improve our services for future guests. Thank you for sharing your experience with us.
by A verified traveler
Posted 14 Apr 2024
Easy access to highway and shopping
Comment from Hotel Management
17 Apr 2024 by Manager, Hotel Management
Hello christine,We're pleased to hear you found our location convenient for getting around and exploring the nearby shopping opportunities. Should you have any future concerns, we recommend reaching out to management directly. Your feedback is appreciated, and we hope to welcome you back again soon.
by A verified traveler
Posted 14 Apr 2024
Super friendly staff
Comment from Hotel Management
15 Apr 2024 by Manager, Hotel Management
Hello Emily,We are delighted to hear that you found our staff to be super friendly. We strive to provide excellent service to all our guests and it's always encouraging to receive positive feedback. Your kind words will be shared with our team to continue delivering exceptional experiences.
