Ratings based on 192 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Neat room and excellent breakfast
by A verified traveler
Posted 14 Apr 2024
Very smart, large room great staff.
Comment from Hotel Management
19 Apr 2024 by Sarah Ritz, Hotel Management
Dear Kamila,Thank you for your great review and taking the time to share your feedback with us! We are pleased to hear that you were satisfied with our hotel and that our staff made your stay enjoyable. We always strive to provide the best possible service to our guests and it is great to hear that we lived up to this. We hope to welcome you back soon!Yours sincerely,Sarah Ritz
by A verified traveler
Posted 18 Oct 2023
Room was spacious, but could have done with a small kitchenette. Beds were comfy and temperature good although the thermostat doesnt work. It was quiet in the area, the parking garage was very narrow and very small park spaces so be careful if you drive. €10 per day for parking isn't bad.
Comment from Hotel Management
21 Oct 2023 by elaya hotel oberhausen, Hotel Management
Dear Mirabelle,thank you so much for your amazing review, were pleased that you liked the stay in our hotel, especially the room. Were really sorry to hear that the thermostat wasnt working properly, next time please let us directly know about it and we will find a solution for that.With kind regardsTanita Poschner, Front Office Agent, elaya hotel oberhausen
by A verified traveler from dakota
Posted 13 Oct 2023
in the center of things close to arena and trains
Comment from Hotel Management
3 Nov 2023 by Lisa Nadolny, Hotel Management
Hello Job, thank you for your review. We are very happy to hear that you enjoyed your stay with us, especially the location. We would love to see you again soon. Kind regards, Lisa Nadolny, Trainee at elaya hotel oberhausen
by A verified traveler
Posted 16 Aug 2023
The hotel is ok. Staff is very friendly. Ventilation and cleanliness something to improve.
Comment from Hotel Management
18 Aug 2023 by Domenik Nitsch, Front Office Agent at elaya hotel, Hotel Management
Hello ,Thank you for your review. We are pleased that our staff has liked so well. We will sensitize the cleaning staff because of the cleanliness. We look forward to greeting you again soon.Kind regards,
by A verified traveler
Posted 29 Jun 2023
Went there in June because of GIFA Expo in Dusseldorf. Book only if transiting this area as Oberhausen is not a great place to stay. Limiited choice of Cafes and Restros nearby. Liked Salvator (Italian) Cafe nearby. Hotel Rooms were big and clean and so were the bathrooms. Huge room size which i never saw in Europe. Self Service hotel with minimal interaction with the front desk. Breakfast is also decent and Scrambled eggs is the only hot dish available. Cold cuts were amazing. View from the room was super boring.
Good Budget B&B types hotel.
Comment from Hotel Management
10 Jul 2023 by A. Rayczik, Hotel Management
Hello Tarun,thank you very much for your feedback. We are happy to hear that you liked the size of the hotel. We have also more than scrambled eggs on the buffet.Kind regards
by A verified traveler
Posted 20 Oct 2022
by A verified traveler
Posted 10 Oct 2022
Nice hotel in a city centre. Clean, pet friendly, superior rooms very specious, big, modern bathrooms. Lovely stay
Comment from Hotel Management
11 Oct 2022 by KS, Hotel Management
Dear Joanna,thank you for your review.We are glad that you enjoyed your stay with us and welcome you back anytime.Kind regardsYour ArtHotel Team
by A verified traveler
Posted 27 Jun 2022
by A verified traveler
Posted 9 Apr 2021 on Hotels
Comment from Hotel Management
17 Apr 2021 by Arthotel ANA Soul, Hotel Management
Hallo lieber Gast, vielen Dank für dein tolles Feedback. Wir freuen uns sehr, dass du zufrieden bist bei uns und wir hoffen dich bald wieder bei uns begrüßen zu dürfen. Liebe Grüße wünscht das Arthotel ANA Soul
