Ratings based on 562 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
26 May 2024 by Team Alexandra, Hotel Management
Thank you for your review
by A verified traveler
Posted 25 May 2024
Overall it did the job. The shower had no pressure, at all. I think my room was close to the kitchen because I heard dishes being made for hours. The walls aren’t very thick, I could hear my neighbour so definitely bring earplugs. The staff and the pool was nice.
Comment from Hotel Management
26 May 2024 by Team Alexandra, Hotel Management
Thank you for your review and your feedback we can for sure look at the kitchen noise so this is not an issue going forward
by A verified traveler from South Wootton
Posted 18 May 2024
Cheerful staff. Nice room. Great location.
Comment from Hotel Management
22 May 2024 by Team Alexandra, Hotel Management
Hi Pauline Thank you for your review Im delighted you enjoyed your stay
by A verified traveler
Posted 17 May 2024
Do NOT stay here! We arrived to a very dated hotel and a dirty room. The overall condition of this hotel is dated and very worn. The hotel staff were average, the breakfast was basic, inadequate and poor quality.
Comment from Hotel Management
22 May 2024 by Team Alexandra, Hotel Management
Sorry to hear about your stay we will address your comments directly with the team
by A verified traveler
Posted 16 May 2024
Small room at the back of hotel with a window which opened onto the staff smoking area, small and unclean.
In short not at all as advertised.
Comment from Hotel Management
22 May 2024 by Team Alexandra, Hotel Management
Sorry to hear John, our staff smoking area is not near any guest rooms so Im very concern by thisPlease let me address with urgency
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
22 May 2024 by Team Alexandra, Hotel Management
Thank you for your review Hopefully next time we will get 5!
by A verified traveler
Posted 12 May 2024
Old fashioned and poorly maintained decor, ant infestation in the dining room, tiny dark room and listless staff who seemed interested in being helpful or accommodating
Comment from Hotel Management
22 May 2024 by Team Alexandra, Hotel Management
Sorry to hear you feedback this is not usual and will investigate
by A verified traveler from littleton
Posted 11 May 2024
Everything was a deception. We were not in the hotel but cheap apartments behind the main hotel. We didn’t have WiFi nor basic hotel amenities. They basically lie on their website.
Comment from Hotel Management
22 May 2024 by Team Alexandra, Hotel Management
Thank you The family rooms are in the annex of the hotel Im sorry was no wifi we will investigate
by A verified traveler
Posted 30 Apr 2024
Located on the esplanade and walkable to many choices of restaurants.
Comment from Hotel Management
1 May 2024 by Team Alexandria, Hotel Management
Thank you very much for taking time to review the hotelIm delighted to see you enjoyed your stay
by A verified traveler
Posted 22 Apr 2024
Second visit. Just lovely and convenient
Comment from Hotel Management
23 Apr 2024 by Team Alexandria, Hotel Management
Dear Kenneth, Greetings from Muthu Alexandra Hotel!We thank you for your feedback and we are delighted to know that you had a lovely stay with us.We look forward to welcoming you back in your future visit to Scotland.
