Ratings based on 760 Verified Reviews

4.4 out of 5
85% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 31 May 2024
Main complaint was lack of up keep on maintenance items. Hotel itself was clean and location was very good.
Comment from Hotel Management
31 May 2024 by Casa del sótano Oaxaca , Hotel Management
Hi Maria, thanks for staying in Casa, we would like to know which elements to attend them. Kind regards
5 out of 5
by A verified traveler

Posted 30 May 2024
The property is like a little sanctuary. Everyone was friendly and helpful. We had drinks each afternoon at the terrace restaurant and sat one evening in the pool. Very clean and comfortable.
Comment from Hotel Management
31 May 2024 by Casa del Sótano Oaxaca, Hotel Management
Hi Amanda, we are happy to know that you enjoyed your staying in Oaxaca, always welcome to Casa,
5 out of 5
by A verified traveler

Posted 29 May 2024
Great location! The hotel has its own warm and welcoming Oaxacan vibe.
Comment from Hotel Management
30 May 2024 by Casa del Sótano Oaxaca, Hotel Management
Hi Mónica, it was a pleasure to assist you, always welcome to Casa, our best wishes!
5 out of 5
by A verified traveler

Posted 26 May 2024
We loved how convient the location of our hotel was to attractions and dining without being directly in the middle of the bustling inner city. The panoramic view of the city from our deluxe suite was to die for and seemed like one of the highest vantage points within the city. Extremely walkable to everything we wanted to see including the markets and we never needed a taxi for our 6 day stay, although we did schedule group tours to farther destinations via passenger van. The hotel was quiet and gave us exclusive access to shared spaces a lot of the time. The restaurant on-site is delicious and everyone is so friendly and helpful and keeps everything super clean. Highly recommend this hotel, we loved it!
Comment from Hotel Management
26 May 2024 by Casa del Sótano Oaxaca, Hotel Management
Hi Renee, thanks for staying at Casa, it was a pleasure to assist you, you were a very kind and polite guests, always welcome, our best wishes.
5 out of 5
by A verified traveler

Posted 26 May 2024
Great staff , Nice rooms , quiet , felt very safe , nice little resturant , all good
Comment from Hotel Management
26 May 2024 by Casa del Sótano Oaxaca, Hotel Management
Hi James, it was a pleasure to assist you, always welcome to Casa. kind regards!
5 out of 5
by A verified traveler

Posted 25 May 2024
Itzel is lovely and the chef who makes breakfast does an excellent job and is very sweet.
Comment from Hotel Management
25 May 2024 by Casa del Sótano Oaxaca, Hotel Management
Hi Dana, it was a pleasure to assist you, we are glad that you have enjoyed your staying, always welcome to Casa.
4 out of 5
by A verified traveler

Posted 23 May 2024
Nice colonial hotel, very friendly staff, clean room, comfortable bed. The only thing I would suggest, is to have a quieter AC.
Comment from Hotel Management
23 May 2024 by Casa del Sótano Oaxaca, Hotel Management
Hola Luis, gracias por su visita, un placer recibirlo en Casa, saludos cordiales!
5 out of 5
by A verified traveler

Posted 22 May 2024
Beautiful stay, clean and the staff is super friendly!
Comment from Hotel Management
22 May 2024 by Casa del Sótano Oaxaca, Hotel Management
Hi Tayde, it was a pleasure to assist you, always welcome to Casa, our best wishes!
3 out of 5
by A verified traveler

Posted 20 May 2024
The property has a lovely rooftop and is quiet , set in an old house. The rooms reflect the age of the property - bathrooms are small, to a point where it’s inconvenient at times but nothing one can’t get used to if you’re a small person like me. Theres no phone or kettle in the room, no laundry facilities on site and the staff doesn’t seem very well informed or helpful at reception. I find it a bit pricey for what it is but overall , good location and charming property. Has a lot of potential!
Comment from Hotel Management
20 May 2024 by Casa del Sótano Oaxaca, Hotel Management
Hi Kaamna, it was a pleasure to assist you, kind regards.
5 out of 5
by A verified traveler from Valley Strem

Posted 16 May 2024
The hotel is a classic Spanish villa with bar ? Restaurant and the most friendly staff. Everybody was helpful.
Comment from Hotel Management
16 May 2024 by Casa del Sótano Oaxaca, Hotel Management
Hi Bruce, we are glad that you have enjoyed your staying, always welcome to Casa.