Ratings based on 662 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
The front desk people tried to accuse me of taking 2 hand towels and 1 wash cloth when we had traded them in to the maid. Said I needed to pay for them. I wasn’t paying for towels I did not take. And further more I don’t need or use those kind of towels. I don’t steal and was insulted when they insisted I did.
Comment from Hotel Management
30 May 2024 by Gerencia de Servicio al Huésped , Hotel Management
Dear KarenWe are reviewing what was the problem.Best rewards
by A verified traveler
Posted 30 May 2024
They are always helpful and friendly! We love staying here. We stayed last year and returned this year.
Comment from Hotel Management
30 May 2024 by Gerencia de Servicio al Huésped , Hotel Management
Dear ClarkWe are so proudly that you decided to stay with us.Best regards.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Gerencia de Servicio al Huésped , Hotel Management
Buenas tardes Sr. Morales Espero que se encuentre muy bien, agradecemos su preferencia, es para nosotros un verdadero placer poder ser sus anfitriones, esperamos tenerle pronto de vuelta.Saludos.
by A verified traveler
Posted 1 May 2024
Location from airport. Warm pool. Nice for the evening swim when it cools down.
Comment from Hotel Management
1 May 2024 by Gerencia de Servicio al Huésped , Hotel Management
Dear Mr. HolditchThanks for your comments, we hope that you select us again, in your next travel.Best regards
by A verified traveler from Tampa
Posted 28 Apr 2024
Staff was good; restaurant on site was good. Pool is dated and needs to be renovated. FYI, I made reservation and contacted hotel on reserving handicap room but when I checked in, the room was not available. 50/50 if I would stay again.
Comment from Hotel Management
3 May 2024 by Gerencia de Servicio al Huésped, Hotel Management
Dear Mr. Mysels Thanks you for all your comments, it helps us to improve, we hope that you select us again, in your next travel. Best regards
by A verified traveler from Mooretown
Posted 26 Apr 2024
Would stay again!
Comment from Hotel Management
28 Apr 2024 by Gerencia de Servicio al Huésped , Hotel Management
Dear BlanchardThansk four your comemments, we hope that you visit our city again.Beast rewards.
by A verified traveler
Posted 13 Apr 2024
I enjoyed staying at this hotel, especially lounging at the pool.
Comment from Hotel Management
13 Apr 2024 by Gerencia de Servicio al Huésped , Hotel Management
Buenas tardes Sr. BenderEspero que se encuentre muy bien, agradecemos sus comentarios para nosotros ustedes son los más importante, esperamos tenerlos pronto de vuelta.Saludos.
by A verified traveler
Posted 11 Apr 2024
Great hotel
Comment from Hotel Management
12 Apr 2024 by Gerencia de Servicio al Huésped , Hotel Management
Buenos días Sr. Aguilera Espero que se encuentre muy bien agradecemos su preferencia, nos gustaria tenerlo de visita pronto.Saludos.
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
13 Apr 2024 by Gerencia de Servicio al Huésped , Hotel Management
Buenas tardes Srita. ContrerasEspero que se encuentre muy bien, agradecemos su preferencia y realmente esperamos tenerla de vuelta, para nosotros lo más importante son ustedes y su satisfaccion,Saludos,
by A verified traveler from Hidalgo
Posted 9 Mar 2024
Quiet and safe palce
Comment from Hotel Management
14 Mar 2024 by Gerencia de Servicio al Huésped , Hotel Management
Buenos días Sr. ChaverriEspero que se encuentre muy bien , nos da mucho gusto que se hospedara con nosotros, damos lo mejor para que su experiencia sea unica, lo esperamos pronto de vuelta.Saludos.
