Ratings based on 706 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Placerville
Posted 28 Apr 2024
Easy check in clean facility
Comment from Hotel Management
1 May 2024 by Customer Care Team, Hotel Management
Hi there,Thank you for your feedback! We're pleased to hear that you found our check-in process easy and our facility clean. We work hard to provide a smooth and welcoming experience for our guests, and it's great to know that we met your expectations. If you have any other feedback or suggestions, we're always here to listen. We look forward to welcoming you back for another enjoyable stay!Best Regards,Customer Care Team
by A verified traveler
Posted 27 Apr 2024
Very good customer service when check in. We like this hotel, is also PET FRIENDLY! We love that. However the sheets had mascara and blood stains we ended up not using any and turn on the heater to keep the room warm instead, and the restroom wasnt't that clean either. Other than that we really like this hotel.
Comment from Hotel Management
1 May 2024 by Customer Care Team, Hotel Management
Hi Gissell,Thank you for sharing your feedback. We're glad that you enjoyed our excellent customer service during check-in and appreciated our pet-friendly policy. It's great to hear that you liked our hotel overall. However, we're sorry about the stained sheets and the cleanliness issues in the restroom. This is not the standard we strive for, and we understand how disappointing it is to find stained bedding and an unclean bathroom. We’ve addressed this with our housekeeping team to ensure thorough cleaning and proper inspection of all rooms, including changing linens when necessary. Thank you for bringing this to our attention. If you choose to stay with us again, we will ensure a more comfortable and clean experience for you and your pet. If there's anything else we can do to make your stay more enjoyable, please let us know. We appreciate your feedback and hope to welcome you back for a better stay in the future.Best Regards,Customer Care Team
by A verified traveler from Belmont
Posted 26 Apr 2024
Great stay
Comment from Hotel Management
1 May 2024 by Customer Care Team, Hotel Management
Hi there,Thank you for your feedback! We're delighted to hear that you had a great stay. If you have any additional comments or suggestions, we'd love to hear from you. We look forward to welcoming you back for another wonderful visit!Best Regards,Customer Care Team
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 6 Apr 2024
this general area is not great, but average hotel, dated rooms, lacks elevator (charges more for lower floor), experienced random noise from other rooms, weed odor late night so they need to be much more strict on non-smoking policy. hotel advertises breakfast on website but they offer none. they need to make it clear the hotel lacks an elevator and not charge extra to be on ground floor.
Comment from Hotel Management
8 Apr 2024 by Customer Care Team, Hotel Management
Hi Akif,We're sorry to hear about your less than satisfactory experience during your stay with us. Your feedback is important to us, and we truly apologize for any inconvenience you experienced. We understand your concerns about the dated rooms, lack of an elevator, noise disturbance from other guests, and odor issues. We will address these issues promptly with our team to ensure improvements are made. Regarding the breakfast offering, we apologize for any confusion or inconvenience caused. We'll ensure that our website accurately reflects our amenities moving forward. We appreciate your feedback about the elevator charges, and we'll review our policies to ensure fairness and transparency for all guests. Your satisfaction is important to us, and we would appreciate the opportunity to discuss your concerns further and make amends. If you would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. We hope to have the chance to regain your trust and welcome you back for a much-improved stay in the future.Best Regards,Customer Care Team
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Customer Care Team, Hotel Management
Dear Aurelio,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards,Customer Care Team
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 1 Mar 2024
All excelent!
Comment from Hotel Management
1 Mar 2024 by Customer Care Team, Hotel Management
Hi Bakhodir,We're thrilled to hear that you had an excellent experience during your stay with us! Providing top-notch service and amenities is our priority, and we're delighted that we met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another excellent stay in the future!Best Regards,Customer Care Team
by A verified traveler
Posted 26 Feb 2024
Comment from Hotel Management
28 Feb 2024 by Customer Care Team, Hotel Management
Hi John,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards,Customer Care Team
by A verified traveler
Posted 12 Feb 2024
Comment from Hotel Management
13 Feb 2024 by Customer Care Team, Hotel Management
Hi Trina,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards,Customer Care Team
