Ratings based on 967 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
We forgot to pack an item when we left and the staff sent the item back to us via FedEx.
by A verified traveler
Posted 29 Apr 2024
Incredible front desk service and support
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Samuelu, your praises for Sonesta Emeryville - San Francisco Bay Bridge are greatly appreciated, particularly your acknowledgment of our front desk team. We pride ourselves on providing remarkable service and support. We look forward to your next visit.Best regards,Sonesta Emeryville
by A verified traveler
Posted 28 Apr 2024
Its property appears clean and convenient to many shopping options nearby.
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Arthur, it's wonderful to hear you appreciated Sonesta Emeryville - San Francisco Bay Bridge's cleanliness and convenience to diverse shopping options. We aim to provide a prime location for our guests to enjoy. We hope your stay was nothing less than excellent. Thank you!Best regards,Sonesta Emeryville
by A verified traveler
Posted 28 Apr 2024
.
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Olga, it seems like your review was left blank. Nevertheless, we're glad you rated Sonesta Emeryville - San Francisco Bay Bridge favorably. If there is any specific feedback or memorable encounters, feel free to share at your convenience. We're looking forward to welcoming you back.Best regards,Sonesta Emeryville
by A verified traveler
Posted 24 Apr 2024
Average
Comment from Hotel Management
26 Apr 2024 by Customer Service, Hotel Management
Shonda, thank you for taking the time to share your feedback. We understand that your experience at our venue wasn't all you hoped it would be. We continuously strive to improve and your observations provide valuable guidance. Your next visit should offer a better experience, as we implement improvements based on guests' feedback.Best regards,Sonesta Emeryville
by A verified traveler
Posted 22 Apr 2024
Excellent location
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Lani, thank you for your wonderful feedback. We're thrilled to hear that you enjoyed the prime location of Sonesta Emeryville - San Francisco Bay Bridge. We appreciated your stay and look forward to welcoming you back in the future.Best regards,Sonesta Emeryville
by A verified traveler
Posted 21 Apr 2024
It was okay. The bar was closed f-Sun. The coffee in the room isn’t good and there’s plastic waste.
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Mary, thank you for taking the time to share your feedback. We understand your desire for a more varied schedule for the bar and will take it into consideration. Regarding the in-room coffee, we're continuously sourcing better products to enhance our guest's experience. Additionally, we appreciate your concern about plastic waste and are actively seeking solutions to lessen our impact. We hope to have the opportunity to deliver a better experience on your next visit.Best regards,Sonesta Emeryville
by A verified traveler
Posted 18 Apr 2024
Property was good. We where just driving though and not was a nice place to stay for the night
Comment from Hotel Management
20 Apr 2024 by Customer Service, Hotel Management
Roxanne, it's wonderful to know you found Sonesta Emeryville - San Francisco Bay Bridge to be a comfy stop during your travels. We hope to be your preferred choice when you're on the road again. Safe travels until then!Best regards,Sonesta Emeryville
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Customer Service, Hotel Management
Yoon, thank you for choosing to stay at Sonesta Emeryville - San Francisco Bay Bridge. We're pleased that your overall experience went well and our hotel seemed to meet your expectations. We hope to welcome you back on your next visit to the San Francisco Bay area.Best regards,Sonesta Emeryville
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Customer Service, Hotel Management
Hadnet, thank you for choosing Sonesta Emeryville - San Francisco Bay Bridge and for rating us so highly. It's wonderful to hear you enjoyed your stay and we hope to welcome you back for another great experience in the future.Best regards,Sonesta Emeryville
