Ratings based on 993 Verified Reviews
4.0 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Room was not ready when we arrived 1.5 hrs after our check in time. No offer for discount or apology or anything.
Comment from Hotel Management
3 May 2024 by Sather Hotel Management, Hotel Management
Dear wade,Thank you for bringing this to our attention. We sincerely apologize for the delay in having your room ready upon arrival. Your feedback is invaluable as we strive to enhance our service standards. Please know that our team has addressed your concerns to ensure a smoother experience for future guests. We would be grateful for the opportunity to make it up to you on your next visit.Sincerely,Sather Hotel Management
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 28 Apr 2024
On the water edge. Love it!
Comment from Hotel Management
30 Apr 2024 by Sather Hotel Management, Hotel Management
Dear Roxana,Thank you for choosing our hotel for your stay! We're thrilled to hear that you enjoyed our waterfront location. Providing a serene atmosphere on the water's edge is something we take pride in. We hope to welcome you back soon for another wonderful experience. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know. Safe travels!Thank You,Sather Hotel Management
by A verified traveler
Posted 26 Apr 2024
room quite clean staff friendly
Comment from Hotel Management
30 Apr 2024 by Sather Hotel Management, Hotel Management
Dear YANFEI,Thank you for taking the time to share your feedback with us. We're delighted you found our rooms clean and our staff friendly during your stay. Our top priority is providing a comfortable and welcoming environment, and we're glad we met your expectations. Your kind words encourage us to continue delivering exceptional service to all our guests. We hope to welcome you back soon for another enjoyable experience.Thank You,Sather Hotel Management
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 19 Apr 2024
Would stay again
Comment from Hotel Management
23 Apr 2024 by Sather Hotel Management, Hotel Management
Dear Luis,Thank you for your kind feedback! We're delighted to hear you enjoyed your stay with us. It's wonderful to know that you would consider staying with us again. Our team strives to provide exceptional service and a comfortable experience for all our guests. We look forward to welcoming you back on your next visit. Safe travels!Thank You,Sather Hotel Management
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Sather Hotel Management, Hotel Management
Dear Peng,Thank You for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Thank You,Sather Hotel Management
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
29 Mar 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 19 Mar 2024
Comment from Hotel Management
9 Apr 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
