Ratings based on 842 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
Whoever stayed before obviously smoked. Extremely strong air freshener gave us a head ache floors were sticky and bugs
Comment from Hotel Management
25 Apr 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Doug,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HAYWARD. You indicated that the floors were sticky, the insects you reported and the strong odor you encountered in the room hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and to address the other concerns you expressed.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
3 Apr 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Khaliah, The staff at the Red Roof Inn Hayward and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 31 Mar 2024
Great location
Comment from Hotel Management
1 Apr 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Tam,Thank you for taking the time to tell us about your experience at the RED ROOF INN HAYWARD. The staff and I value you as our guest and appreciate your 3/5 score. I am also happy you found the location in which we reside to be great. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 Mar 2024
The entire stay poop was left on the outside walkway
Comment from Hotel Management
31 Mar 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Manuel,I appreciate you sharing your feedback following your stay at the RED ROOF INN HAYWARD. The staff and I were thrilled when we saw your 5/5 score following your stay. As per our pet policy, we advised all guests to clean up after their pets. However, it seems as if this is not being honored which was disappointing to hear. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for expressing your feedback and we look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Mar 2024
Great staff
Comment from Hotel Management
26 Mar 2024 by OnielRediresponse Specialist, Hotel Management
Hi Khaliah,Thank you for taking the time to write a review of your stay at the Red Roof Inn Hayward. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our staff. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 24 Mar 2024
Staff are great
Comment from Hotel Management
25 Mar 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Khaliah,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hayward. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our great staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler from Oakland
Posted 17 Mar 2024
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Comment from Hotel Management
18 Mar 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Amber, The staff at the Red Roof Inn Hayward and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Mar 2024
Comment from Hotel Management
16 Mar 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Allyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HAYWARD and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 12 Mar 2024
Courtesy
Comment from Hotel Management
12 Mar 2024 by Red Roof Management , Hotel Management
Dear Rosario, Everyone here at the Red Roof Inn Hayward was proud to see your 5/5 score. I am happy you liked our courtesy. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Mar 2024
It’s was professional
Comment from Hotel Management
7 Mar 2024 by Oshane RediResponse Specialist, Hotel Management
Dear Rosario,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN HAYWARD. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
