Ratings based on 998 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Apr 2024
by A verified traveler
Posted 7 Apr 2024
Nice area
Comment from Hotel Management
10 Apr 2024 by Quality Inn Hayward Management, Hotel Management
Dear Diego,We are sorry that your experience at our Quality Inn Hayward hotel was not up to par. We hope you will give us another chance to provide you with the superior hospitality we are typically known for. If you read all of our previous reviews, you will find that we take immense pride in offering a great place to stay, and it's important to us to take the feedback guests provide and look for ways to improve. Thank you for choosing to stay with us.Thank You,Quality Inn Hayward Management
by A verified traveler
Posted 30 Mar 2024
When checking in I had to contact Expedia because of a payment problem but my card had already been charged. So the next day when I went into the office because my key wasn’t working to get back in the room he asked me again about the payment when Expedia had already called him to sort out the payment. Then later that day I asked for new covers because we spilled a drink of the them I was given a sheet like it’s not freezing cold and when I asked for a second cover I was given something that felt like a window curtain. I explained that I spilled through all the covers and still that’s all I was given. Also room service didn’t come in and at least refresh the towels. The bathroom was horrible, the floors looked like they had mold or some type of filth on them and were lifted. The bathtub also looked like it had mold or just not properly cleaned in between corners. The walls throughout the room were dirty like things had splattered on them and the pillows on the bed were so small it was uncomfortable for two people to sleep with. Over all I wasn’t pleased with the service nor the cleanliness of the room.
Comment from Hotel Management
2 Apr 2024 by Quality Inn Hayward Management, Hotel Management
Dear Nadia,We sincerely apologize for the inconvenience you experienced during your stay. Regarding the payment issue, we regret any miscommunication and assure you we're working to streamline our processes. Your feedback about the room's cleanliness is concerning; we're investigating and addressing these issues immediately. As for the bedding, we apologize for the oversight and will ensure our linen inventory meets quality standards. Regarding room service, we're sorry for the oversight and will reinforce our procedures. Your feedback is invaluable, and we're committed to improving to provide a more satisfying experience for our guests. We hope to have the opportunity to regain your trust in the future.Sincerely,Quality Inn Hayward Management
by A verified traveler
Posted 5 Mar 2024
No wifi and no phone in room to call front desk.
Comment from Hotel Management
7 Mar 2024 by Quality Inn Hayward Management, Hotel Management
Dear Brentley,We apologize for any inconvenience caused by the lack of wifi and in-room phones. We strive to enhance guest experiences and will address this issue promptly. Rest assured, we value your feedback and continuously work towards improving our amenities. Please feel free to reach out to our front desk staff for any assistance during your stay. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future.Sincerely,Quality Inn Hayward Management
by A verified traveler
Posted 19 Feb 2024
Rooms bot clean at all..
Comment from Hotel Management
21 Feb 2024 by Quality Inn Hayward Management, Hotel Management
Dear Oscar, We apologize for the inconvenience caused during your stay. Ensuring cleanliness is our top priority, and we regret that we fell short of your expectations. Please be assured that we are taking immediate steps to address this issue and enhance our housekeeping procedures. Your feedback is invaluable to us, and we strive to provide a comfortable and pleasant experience for all our guests. We would appreciate another opportunity to exceed your expectations on your next visit. Thank you for bringing this matter to our attention.Sincerely,Quality Inn Hayward Management
by A verified traveler from Belmont
Posted 15 Feb 2024
Nothing
Comment from Hotel Management
19 Feb 2024 by Quality Inn Hayward Management, Hotel Management
Dear Howard,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Quality Inn Hayward. We work tirelessly to ensure our guests experience the best hospitality in Quality Inn Hayward. Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Quality Inn Hayward Management
by A verified traveler
Posted 11 Feb 2024
Scam - they said include breakfast and they didn’t have it - room was dirty - blankets were dirty - staff was not helpful.
Comment from Hotel Management
14 Feb 2024 by Quality Inn Hayward Management, Hotel Management
Dear ADRIANA,We sincerely apologize for the disappointing experience you encountered during your stay. Ensuring a comfortable and enjoyable stay for our guests is our utmost priority, and we regret that we fell short of your expectations. Rest assured, we take your feedback seriously and are actively addressing the cleanliness issues with our housekeeping team. Regarding breakfast, we apologize for any misunderstanding and will review our communication to ensure clarity in the future. Your comments will guide us in improving our services to deliver a better experience for all our guests. We hope to have the opportunity to regain your trust on your next visit.Sincerely,Quality Inn Hayward Management
by A verified traveler
Posted 30 Jan 2024
floor was so dirty there was no garbage in the room and blinds were missing
Comment from Hotel Management
1 Feb 2024 by Quality Inn Hayward Management, Hotel Management
Dear Onkar, We sincerely apologize for the inconvenience you experienced during your stay. Maintaining cleanliness is a top priority, and we regret that your room did not meet our standards. We have addressed the cleanliness issues with our housekeeping team to ensure thorough cleanliness protocols are followed. Additionally, we are inspecting all rooms to ensure the blinds are intact. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more pleasant stay in the future.Thank You,Quality Inn Hayward Management
by A verified traveler
Posted 25 Jan 2024
Comment from Hotel Management
30 Jan 2024 by Quality Inn Hayward Management, Hotel Management
Dear La' Teena,Thank you for leaving us a rating of your stay with us at Quality Inn Hayward. We work tirelessly to ensure our guests experience the best hospitality in Quality Inn Hayward. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,Quality Inn Hayward Management
by A verified traveler
Posted 17 Jan 2024
Estaba todo muy socio la cama destendida las toallas sucias las cobijas sucias todo sucio
Comment from Hotel Management
18 Jan 2024 by Quality Inn Hayward Management, Hotel Management
Dear Lucia,We sincerely apologize for the inconvenience you experienced during your stay. Our commitment to cleanliness is paramount, and we deeply regret falling short of your expectations. Immediate actions have been taken to address the issues raised, including a thorough inspection of our housekeeping procedures. We value your feedback and strive to ensure a clean and comfortable environment for all our guests. Please consider giving us another chance to provide the exceptional service we are known for. Thank you for bringing this to our attention.Sincerely,Quality Inn Hayward Management
