Ratings based on 977 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Very convenient for OGP basketball.
Comment from Hotel Management
28 Apr 2024 by gm, Hotel Management
Hello Ken,It was great to hear that you enjoyed your stay. We really appreciate your review and hearing about your experience and your thoughts.
by A verified traveler
Posted 22 Apr 2024
Very satisfied
Comment from Hotel Management
24 Apr 2024 by gm, Hotel Management
Hello Christy, It was great to hear that you enjoyed your stay. We really appreciate your review we hope to welcome you back again soon!
by A verified traveler
Posted 22 Apr 2024
I like everything staff is very friendly
Comment from Hotel Management
24 Apr 2024 by gm, Hotel Management
Hello Candelaria,It was great to hear that you enjoyed your stay. We really appreciate your review and hearing about your experience and your thoughts.
by A verified traveler
Posted 21 Apr 2024
Had to change rooms due to faulty lights
Comment from Hotel Management
22 Apr 2024 by Sean, Hotel Management
Hello Leong,Thank you for taking the time to share your feedback with us. Your comments help highlight opportunities to improve our service.
by A verified traveler
Posted 20 Apr 2024
You didn't mention a large deposit for the room 😡
Comment from Hotel Management
22 Apr 2024 by Sean, Hotel Management
Hello Michael,I’m thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 17 Apr 2024
I liked the employee's, they were really respectful and I didn't like that it was time to check out, wish I could've stayed longer.
Comment from Hotel Management
17 Apr 2024 by gm, Hotel Management
Thank you for the review, will share it with the staff, We do have late check out upon request
by A verified traveler
Posted 15 Apr 2024
My first time here at the property. I guess you get what you pay for. It's basically a Motel 6. I felt safe but everything closed super early, so make sure you eat before 8 pm. The room smelled like straight cigarettes. The bathroom was very stained, the counter area
Comment from Hotel Management
16 Apr 2024 by Sean, Hotel Management
Hello Brittany,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. Your comments are helpful in highlighting opportunities to improve our service. I’ve shared this with the team and your recommendations are being addressed internally. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 14 Apr 2024
The online pictures do not accurately represent the actual rooms. The walls and furniture had chips and stains and overall poorly “fixed.” The room smelled like pure cigarettes and the sheets had stains. I would definitely not recommend this place to anyone.
Comment from Hotel Management
16 Apr 2024 by Sean, Hotel Management
Hello Mayra,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. Your comments are helpful in highlighting opportunities to improve our service. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Sean, Hotel Management
Hello Maribel,Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion.
by A verified traveler
Posted 2 Apr 2024
I will never be staying at this hotel again
Comment from Hotel Management
2 Apr 2024 by gm, Hotel Management
Dear, Chidi,Thank you for your review regarding your recent stay at our property. Your satisfaction is important to us. It’s always our intention to provide great customer service. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.
