Ratings based on 643 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Parking was a little tight but to be expected given the area.
Comment from Hotel Management
30 Apr 2024 by Customer Care Team, Hotel Management
Dear Leonard, we appreciate your understanding regarding the parking situation. Indeed, in busy areas, space can be limited. We strive to provide the best parking arrangements possible given the circumstances. Your feedback is valuable, and we will continue to explore ways to improve our parking facilities to enhance the overall guest experience. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future!Best Regards, Guest Experience Team
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 16 Apr 2024
Stayed for 2 days and it was nice little place to lay my head at night.
Comment from Hotel Management
16 Apr 2024 by Customer Care Team, Hotel Management
Dear Melissa, we're glad to hear that you found our hotel to be a comfortable place to rest during your two-day stay! Providing a cozy and relaxing environment for our guests is important to us, and we're delighted that we could meet your needs. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future! Best Regards, Guest Experience Team
by A verified traveler from Montague
Posted 7 Apr 2024
Quiet and conveniently located, nice clean shower
Comment from Hotel Management
8 Apr 2024 by Customer Care Team, Hotel Management
Dear Renate, we're thrilled to hear that you enjoyed your quiet and convenient stay with us, as well as the cleanliness of our shower facilities. Providing a comfortable and peaceful experience for our guests is always our goal, and we're delighted that we could meet your expectations. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Best Regards, Guest Experience Team
by A verified traveler
Posted 5 Apr 2024
3 light fixtures in the room had only 1 bulb in them (sink, shower, bedroom). A 3” blob (black tar?) was on the floor. The coat rack didn’t have any hangers in it, I had to chase down the manager.
Comment from Hotel Management
8 Apr 2024 by Customer Care Team, Hotel Management
Dear Robin, we sincerely apologize for the inconvenience you experienced during your stay regarding the light fixtures, cleanliness, and coat rack. This is not up to our usual standards, and we appreciate you bringing it to our attention. Rest assured, we are taking steps to handle these issues promptly to ensure a more comfortable and pleasant experience for our guests in the future. Your feedback is valuable to us, and we hope to have the opportunity to exceed your expectations on your next visit. Thank you for choosing to stay with us.Best Regards, Guest Experience Team
by A verified traveler
Posted 3 Apr 2024
roaches
Comment from Hotel Management
4 Apr 2024 by Customer Care Team, Hotel Management
Dear Diego, we're deeply sorry to hear about your experience with roaches during your stay. Please accept our sincere apologies for any discomfort or inconvenience this may have caused. We take cleanliness and pest control very seriously, and this is certainly not reflective of our standards. Rest assured, we have immediately escalated this issue to our housekeeping and maintenance teams to handle and resolve the situation promptly. We are committed to ensuring that all our guests have a comfortable and pleasant stay, and we appreciate you bringing this matter to our attention. If there's anything else we can do to make amends or assist you further, please don't hesitate to let us know. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust in the future.Best Regards, Guest Experience Team
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
28 Mar 2024 by Customer Care Team, Hotel Management
Dear Kenneth, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards, Guest Experience Team
by A verified traveler
Posted 19 Mar 2024
Great
Comment from Hotel Management
20 Mar 2024 by Customer Care Team, Hotel Management
Dear Muhammad, thank you for your feedback! We're delighted to hear that you had a great experience during your stay. If there's anything specific you particularly enjoyed or any areas where we can further improve, please feel free to let us know. We appreciate your support and hope to welcome you back again soon!Best Regards, Guest Experience Team
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 13 Mar 2024
Good area for dining
Comment from Hotel Management
14 Mar 2024 by Customer Care Team, Hotel Management
Dear guest, we're delighted to hear that you enjoyed the dining options in our area! Providing our guests with convenient access to great dining experiences is important to us, and we're thrilled that you found the area to be good for dining. If you have any favorite spots or if there's anything else we can do to enhance your dining experience during your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!Best Regards, Guest Experience Team
