Ratings based on 287 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
The staff was very friendly & check in was quick and very thorough. the stay was very comfortable & quiet, the room was clean and very cozy.. We would stay here again.
Comment from Hotel Management
16 May 2024 by Customer Care Team, Hotel Management
Dear Mireya, we're thrilled to hear that you had a wonderful experience during your stay with us! Providing friendly and efficient service is our priority, and we're delighted that our staff made you feel welcome and ensured a smooth check-in process. It's great to know that you found your room clean, cozy, and comfortable and that you enjoyed a quiet stay. We appreciate your kind words and are honored that you would choose to stay with us again. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future! Best Regards,Highlander Motel,Customer Care Team
by A verified traveler from Stockton
Posted 20 Mar 2024
Rooms are extremely clean and kept up. Parking lot and grounds are meticulously well maintained as well
Comment from Hotel Management
21 Mar 2024 by Customer Care Team, Hotel Management
Dear Marcellus, thank you for taking the time to share your experience with us. We're delighted to hear that you found our rooms to be extremely clean and well-kept and that you appreciated the meticulous maintenance of our parking lot and grounds. Providing a clean and comfortable environment for our guests is a top priority for us, and we're pleased to know that we met your expectations in this regard. We look forward to welcoming you back for another enjoyable stay in the future!Best Regards,Highlander Motel,Customer Care Team
by A verified traveler
Posted 2 Mar 2024
The place is acceptable, good service. but very noisy area due to traffic!
Comment from Hotel Management
5 Mar 2024 by Customer Care Team, Hotel Management
Dear Mirella, thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your kind words about our service. We understand that the noise from traffic has affected your experience, and we apologize for any inconvenience caused. We are continuously exploring ways to minimize disturbances for our guests. If you decide to stay with us again, please feel free to request a room in a quieter area, and we'll do our best to accommodate your preferences. We value your patronage and hope to have the opportunity to provide you with a more peaceful stay in the future.Best Regards,Highlander Motel,Customer Care Team
by A verified traveler
Posted 15 Oct 2023
Great customer service and spotless facilities
Comment from Hotel Management
17 Oct 2023 by Customer Care Team, Hotel Management
Dear Juan, we're delighted to hear that you had a positive experience at our hotel, and we truly appreciate your kind words about our customer service and the cleanliness of our facilities. Providing our guests with a comfortable and enjoyable stay is our top priority, and your feedback serves as a great source of motivation for our team. If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even more outstanding, please feel free to share. We look forward to welcoming you back in the future.Best Regards,Highlander Motel,Customer Care Team
by A verified traveler
Posted 2 Oct 2023 on Hotels
Comment from Hotel Management
4 Oct 2023 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 2 Oct 2023 on Hotels
Comment from Hotel Management
4 Oct 2023 by Customer Care Team, Hotel Management
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 14 Sep 2023 on Hotels
Comment from Hotel Management
19 Sep 2023 by Customer Care Team, Hotel Management
Dear Darian, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Highlander Motel,Customer Care Team
by A verified traveler
Posted 14 Sep 2023
Quite area
Comment from Hotel Management
15 Sep 2023 by Customer Care Team, Hotel Management
Dear Jennifer, thank you for noting that our hotel is located in a quiet area. We understand the importance of a peaceful environment for our guests to relax and rest comfortably. If you have any other feedback or if there's anything else you'd like to share about your stay, please don't hesitate to reach out. We're here to ensure your experience is enjoyable.Best Regards,Highlander Motel,Customer Care Team
by A verified traveler
Posted 27 Aug 2023
Hotel was very nice to me. I check-in was mid-night, got bug-bite, then I was promoted to a better room and surprisingly savings. I appreciate it
Comment from Hotel Management
28 Aug 2023 by Customer Care Team, Hotel Management
Dear Chin, we're glad to hear that the hotel was able to accommodate your needs and provide a better experience for you. Your feedback is important, and we're pleased that they took steps to address the issue promptly. If you have any more details or feedback about your stay, feel free to share. We hope to have the opportunity to welcome you back in the future.Best Regards,Highlander Motel,Customer Care Team
by A verified traveler
Posted 21 Aug 2023
Room smelled really bad and bed mattress was dirty
Comment from Hotel Management
8 Sep 2023 by Customer Care Team, Hotel Management
Dear Carlos, we're truly sorry to hear about the issues you encountered during your stay. Your feedback is deeply concerning, and we apologize for any inconvenience and discomfort you experienced. Cleanliness is a top priority for us, and it's clear that we fell short in maintaining a satisfactory standard in your room. We also regret that the mattress was not up to par. We take your comments seriously and will deal with these concerns with our housekeeping team to ensure that such issues are thoroughly addressed in the future. Your feedback is invaluable to us, and we hope you'll consider giving us another opportunity to provide you with a more positive and comfortable experience. If you have any more comments or suggestions, please feel free to share. Thank you for bringing these matters to our attention.Best Regards,Highlander Motel,Customer Care Team
