Ratings based on 220 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Right beside museum
Comment from Hotel Management
11 Jun 2024 by Towneplace Suites Oak Ridge, Hotel Management
Thank you for being our guest and so glad you enjoyed the museum!
by A verified traveler
Posted 4 Jun 2024
Being that you book on Expedia, you end up getting the worst room and the dirtiest and rooms that have never been occupied. The rooms were hot. They had a stitch to it. Bold in the bathrooms. I feel that when you pay 20 bucks less on Expedia, you end up getting rooms that are nasty.
Comment from Hotel Management
4 Jun 2024 by Towneplace Suites General Manager, Hotel Management
We are sorry to hear you had a disappointing stay. Please feel free to email me with further details and specifics regarding your stay at tpsoakridge@lbaproperties.com
by A verified traveler
Posted 4 Jun 2024
The staff during the day are wonderful
Night guy is rude and unprofessional
Room
Was dirty and being that u book on Expedia seems
Like
They give u rooms
That has never been occupied and everything smelled
Old n very dusty towels had a nasty stinch mold
In bathrooms and carpet was filthy
I love Marriott’s but this was extremely disgusting and want a full refund.
We stay at Marriott suites all the time and this was the worst and most disappointing dirty place we have ever stayed at
Comment from Hotel Management
4 Jun 2024 by Towneplace Suites General Manager, Hotel Management
We are sorry to hear you had a disappointing stay. Please feel free to email me with further details and specifics regarding your stay at tpsoakridge@lbaproperties.com
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
18 May 2024 by Towneplace Suites Guest Service Manager, Hotel Management
We are very sorry you were disappointed with your stay! We hope you give us another chance in the future.
by A verified traveler
Posted 29 Apr 2024
The bed was comfortable and the bedding was great
Comment from Hotel Management
13 May 2024 by Guest Service Manager, Hotel Management
Thank you so much for being our guest! We hope to see you in the future!
by A verified traveler
Posted 21 Apr 2024
Good location, friendly service
Comment from Hotel Management
22 Apr 2024 by TownePlace Suites Oak Ridge, Hotel Management
Thank You
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by TownePlace Suites Oak Ridge, Hotel Management
Thank You
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
18 Apr 2024 by TownePlace Suites Oak Ridge, Hotel Management
Mr. Luke,Thank you for taking the time to let us know about your stay. I have shared your review with the team so we can continue delivering excellent service to our guest.
by A verified traveler
Posted 7 Apr 2024
There was a major problem at check-in in that my reservation in the hotel system did not match what I'd booked on Expedia. While I showed them the reservation on my Expedia account, they said there was nothing they could do as the hotel was completely booked. While I was trying to find out how to call Expedia (which is impossible, of course), another guest who had booked a bigger room than he needed agreed to switch rooms; so I was able to stay there. Other than that, it was a nice hotel.
Comment from Hotel Management
8 Apr 2024 by Towneplace Suites GSM, Hotel Management
Thank you for being our guest
by A verified traveler
Posted 7 Apr 2024
The entire staff is exceptional!
Comment from Hotel Management
8 Apr 2024 by Towneplace Suites GSM, Hotel Management
Thank you for being our guest
