Ratings based on 952 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
It was easy to book, comfortable, and clean. The breakfast was fantastic and the staff was very pleasant.
Comment from Hotel Management
24 May 2024 by Pam, Hotel Management
Thank you for responding concerning your stay with us. WOW! are staff will be so happy to see your stay was great. We hope you stop by again real soon!
by A verified traveler
Posted 20 May 2024
Staff professional and friendly, room was clean and quiet.
Comment from Hotel Management
23 May 2024 by Latisha Guynn-General Manager, Hotel Management
Thank you for choosing Sleep Inn and Suites, Oak Grove. Your feedback is very important to us. We hope to see you again soon.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by Pam, Hotel Management
Thank you for choosing our Sleep Inn & Suites We value the opinions of our guest and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. At our Sleep Inn & Suites we strive to providing the highest level of hospitality, it is our number one priority! I have shared your feedback with our leadership team and staff. Again, your feedback from your stay will help identify the opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with us.
by A verified traveler
Posted 20 May 2024
We had ants in our room crawling on the bed and didn’t notice until the first morning. They sprayed the room. We asked them to change bed sheets and they didn’t. The room had food/crumbs in the drawers.
Comment from Hotel Management
21 May 2024 by Pam, Hotel Management
Thank you for choosing our Sleep Inn & Suites on your recent visit to Oak Grove, KY. We value the opinions of our guest and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that our guests find timely and helpful. Please accept our heartfelt apology for what you outlined in your review. We are working with our staff to make sure this is an isolated incident. We appreciate you taking the time to share your experience with us, and we look forward to serving you in the future.
by A verified traveler
Posted 18 May 2024
The bed was dirty and toilet overflowed
Comment from Hotel Management
20 May 2024 by Pam, Hotel Management
Thank you for choosing our Sleep Inn & Suites on your recent visit to Oak Grove, KY. We value the opinions of our guest and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that our guests find timely and helpful. We appreciate you taking the time to share your experience with us, please accept our heartfelt apology for what you outlined in your review. Please know we have spoken with our head houser, and we are working on improving these issues. If you are ever in our area again, we hope for the chance to serving you in the future.
by A verified traveler
Posted 15 May 2024
It was a very clean and nice hotel very friendly staff super nice rooms
Comment from Hotel Management
15 May 2024 by Pam, Hotel Management
Thank you for choosing our Sleep Inn & Suites on your recent visit to Oak Grove, KY. We value the opinions of our guest and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that our guests find timely and helpful. We appreciate you taking the time to share your experience with us, and we look forward to serving you in the future.
by A verified traveler
Posted 12 May 2024
Very clean, comfortable bed && pillows
Comment from Hotel Management
13 May 2024 by Pam, Hotel Management
Thank you for choosing our Sleep Inn & Suites. We value the opinions of our guest and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that our guest finds timely and helpful. Thank you for your feedback and we are so thrilled to know it was a great stay, we hope to host you again in the future.
by A verified traveler
Posted 5 May 2024
Not the cleanest room…stains on rug, dust on bedside table, and the bathroom ceiling had dust/webs. Bed was comfortable and we were tired.
Comment from Hotel Management
7 May 2024 by Pam, Hotel Management
Thank you for choosing the Sleep Inn & Suites on your recent visit to our area. We value the opinions of our guest and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that the guest finds timely and helpful. Your feedback from your stay helps us understand the kind of services our guest appreciates. You deserve and should rightfully expect world class service at our Sleep Inn & Suites. I appreciate you taking your valuable time to share your experience with us. We look forward to serving you again in the future.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
7 May 2024 by Pam, Hotel Management
Thank you for choosing the Sleep Inn & Suites on your recent visit to our area. We value the opinions of our guest and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that the guest finds timely and helpful. Your feedback from your stay helps us understand the kind of services our guest appreciates. You deserve and should rightfully expect world class service at our Sleep Inn & Suites. I appreciate you taking your valuable time to share your experience with us. We look forward to serving you again in the future.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
8 May 2024 by Pam, Hotel Management
Thank you for choosing the Sleep Inn & Suites on your recent visit to our area. We value the opinions of our guest and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that the guest finds timely and helpful. Your feedback from your stay helps us understand the kind of services our guest appreciates. You deserve and should rightfully expect world class service at our Sleep Inn & Suites. I appreciate you taking your valuable time to share your experience with us. We look forward to serving you again in the future.
