Ratings based on 2,267 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Bed was not clean .
Comment from Hotel Management
10 May 2024 by Guest Services Manager, Hotel Management
Aloha Christian,Mahalo for choosing us. We are very sorry for any trouble you may have had. We've shared your feedback with the appropriate department to make sure that these incidents aren't repeated in the future. If you wish to discuss the matter further, please do not hesitate to contact us directly. We apologize once again for any inconvenience caused and we hope to welcome you back in the future.Mahalo,Guest Services Manager
by A verified traveler from Huntington
Posted 9 May 2024
Comment from Hotel Management
10 May 2024 by Guest Services Manager, Hotel Management
Aloha Luis,Mahalo for your continued patronage of Hyatt Place Waikiki. We're thrilled to hear of your excellent rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager
by A verified traveler
Posted 9 May 2024
Have drinking water readily available
Comment from Hotel Management
10 May 2024 by Guest Services Manager, Hotel Management
Aloha Yu An,Mahalo for staying with us at Hyatt Place Waikiki. We're delighted you had an excellent visit and that you enjoyed our complimentary refreshments. Hosting you is a pleasure, and we're excited to have you back in the future.Mahalo,Guest Services Manager
by A verified traveler
Posted 9 May 2024
Suggestion for the hotel to change the blankets at least every other day, not every 3 days the rest is everithing excelent service
Comment from Hotel Management
9 May 2024 by Guest Services Manager, Hotel Management
Aloha JAIR,Mahalo for choosing Hyatt Place Waikiki as your preferred choice, and we are delighted to learn that you enjoyed your visit. Your feedback is highly appreciated, and we will make sure to share it with the relevant department to further improve our services. We appreciate your patronage, and we look forward to the opportunity to welcome you back soon.Mahalo,Guest Services Manager
by A verified traveler
Posted 9 May 2024
I really enjoyed my stay.
Comment from Hotel Management
9 May 2024 by Guest Services Manager, Hotel Management
Aloha Rodolfo,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you've given us a high rating. We take pride in providing the best service to our guests and we're glad to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager
by A verified traveler
Posted 9 May 2024
Love this hotel super convenient to stores, restaurants and beach perfect location. Clean room and friendly staff. Love the balcony over view the ocean
Comment from Hotel Management
9 May 2024 by Guest Services Manager, Hotel Management
Aloha Anahi,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled that you appreciated our exceptional location, cleanliness, welcoming staff, and stunning views. It was a pleasure to have you as our guest, and we hope to welcome you back shortly.Mahalo,Guest Services Manager
by A verified traveler
Posted 8 May 2024
Nice, clean property. I thought I would be across the street from ocean but a couple buildings back but building tall enough to see the ocean. I did find the rooster crowing at all hours annoying.
Comment from Hotel Management
9 May 2024 by Guest Services Manager, Hotel Management
Aloha Sharon,Mahalo for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our cleanliness. We take the issue you mentioned very seriously, and we have shared it with the relevant department to make sure that swift action is taken to address the matter. Hosting you is a pleasure, and we look forward to your next visit.Mahalo,Guest Services Manager
by A verified traveler
Posted 8 May 2024
Staff are very good, included breakfast is a good feature. The property and facilities are a good match for us, we feel comfortable at this property.
Comment from Hotel Management
9 May 2024 by Guest Services Manager, Hotel Management
Aloha Robert,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled you enjoyed our breakfast options, excellent facilities, and comfortable room. Our Ohana takes pride in providing exceptional service with an Aloha spirit, and we're glad to hear that their warm welcome made your stay even more enjoyable. It was a pleasure hosting you, and we can't wait to have you back soon.Mahalo,Guest Services Manager
by A verified traveler
Posted 8 May 2024
Great option near the beach
Comment from Hotel Management
9 May 2024 by Guest Services Manager, Hotel Management
Aloha Erica,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled that you appreciated our exceptional location. It was a pleasure to have you as our guest, and we hope to welcome you back in the near future.Mahalo,Guest Services Manager
by A verified traveler
Posted 7 May 2024
Staff was very nice and friendly.
Comment from Hotel Management
7 May 2024 by Guest Services Manager, Hotel Management
Aloha Carissa,Mahalo for staying with us at Hyatt Place Waikiki. It brings us great joy to hear that you enjoyed your visit, and we are delighted that our Ohana welcomed you with the spirit of Aloha. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager
