Ratings based on 355 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Knoxville
Posted 18 May 2024
Always a great stay when we are in town. Excellent staff and always helpful.
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Steven,We're thrilled to hear that you enjoyed your stay with us and found our staff to be excellent and helpful. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 15 May 2024
They never cleaned our room.
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Donna, We apologize for any inconvenience you experienced during your stay. We recommend reaching out to the hotel management directly so they can address your concerns and ensure a better experience in the future.
by A verified traveler
Posted 29 Apr 2024
In the first room I was given the TV didn't work and there was a used plastic cup of something in the shower. The shower floor and walls were disgustingly dirty and moldy. The desk clerk was polite and came up to the room and gave us keys to the room next door. The TV in the second room worked fine, but the bathroom, especially the shower, was again moldy and gross. I felt like I should wear sandals in the shower. The rest of the room seemed clean, but the bathrooms made me wonder. The bed and pillows were comfortable. Even though the hotel is on the highway, our room was very quiet.
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Debra, We appreciate you taking the time to share your experience. We regret to hear about the inconveniences you encountered during your stay. Your feedback will be shared with our team for further review. We are glad you found the bed comfortable and were able to enjoy a quiet stay. Should you have any further concerns, we recommend reaching out to our management team directly for assistance. Thank you for choosing to stay with us.
by A verified traveler
Posted 28 Apr 2024
Staff was not available for checking in. We rang the buzzer three times, before someone showed up. The room was clean but clearly dated. Parts of the molding were scrapped up. The shower area had no place to hang the wash cloth in the shower area. The shower showed its age. We checked in with two dogs and while walking on the grass of the property you could not help but notice all of the litter surrounding the property. I was disappointed that there were no drinking cups other than the two coffee cups in the room. The gentleman who was manning the desk in the morning and setting up breakfast was personable but seemed focused on his cellphone and smoking. Finding the light switch was fun! Usually they are just as you come in. The only switch was set way low, waist high and did not appear to work. The bathroom lights were not bad.
Overall the beds were comfortable, the rooms were cleaned and it was okay. Just don’t think I got value for my money. Think they could be doing better.
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Ruth, Thank you for your detailed feedback regarding your recent stay. While we appreciate your compliments on the comfortable beds and room cleanliness, we regret to hear about your challenges during check-in and with certain aspects of the room. Please rest assured that your comments will be shared with our team for future improvements. We hope this experience does not deter you from considering us again in the future.
by A verified traveler from Knoxville
Posted 13 Apr 2024
Great stay staff very friendly and helpful. Clean room and just what we needed for overnight stay in town. Will stay again.
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Steven,Thank you for taking the time to share your positive experience with us. We are delighted to hear that our friendly staff and clean rooms contributed to your enjoyable stay. We look forward to welcoming you back on your next visit to town.
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Raj C, Hotel Management
Thank you for staying at Super 8 Oneill and leave a valuable feedback.
by A verified traveler
Posted 20 Mar 2024
Comment from Hotel Management
11 Apr 2024 by Raj C, Hotel Management
Thank you for staying at Super 8 Oneill and leave a valuable feedback.
by A verified traveler
Posted 17 Mar 2024
Breakfast was not good 😕
Comment from Hotel Management
8 Apr 2024 by Raj C, Hotel Management
Thank you for staying at Super 8 Oneill and leave a valuable feedback.
by A verified traveler
Posted 14 Mar 2024
Hallways and rooms smell. Shower/tub was old and stained. Front desk is very slow. Price is also too high for the quality of the property.
Comment from Hotel Management
8 Apr 2024 by Raj C, Hotel Management
Thank you for staying at Super 8 Oneill and leave a valuable feedback.We apologize for the inconvenience during your stay.
by A verified traveler
Posted 10 Mar 2024
Nice place to stay. Great prices
Comment from Hotel Management
8 Apr 2024 by Raj C, Hotel Management
Thank you for staying at Super 8 Oneill and leave a valuable feedback.
