Ratings based on 974 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Great option! Shuttle to airport, good price, good food
Comment from Hotel Management
14 Jun 2024 by Sheraton staff, Hotel Management
Thank you so much for your feedback, we do appreciate your time and hope to see you soon!
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Sheraton team, Hotel Management
Thanks for your feedback!
by A verified traveler
Posted 11 Jun 2024
Called down several times for towels. No one ever showed. Had to go down to front desk & retrieve my own. Queen beds were really small. I would consider them to be between a twin & full size. Definitely NOT a queen size. Our television did not work in the main bedroom & there was no one there to fix it and they did not offer us a different room. For the amount of money spent for one night, and being a rewards member, I was extremely disappointed in the service.
Comment from Hotel Management
11 Jun 2024 by Malack Shahata Front Desk Supervisor , Hotel Management
Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the inconvenience you experienced during your visit. Your comfort and satisfaction are of utmost importance to us, and it is clear that we fell short in several areas.It is disappointing to hear that you had to retrieve towels yourself after multiple calls to the front desk. Additionally, we regret the issue with the size of the beds and the malfunctioning television in your room. These are not the standards we strive to uphold, especially for our valued rewards members.We understand how frustrating it must have been to not receive the service you expected and deserved, particularly after spending a significant amount for your stay. Please rest assured that we will address these issues with our team to ensure they are resolved and do not recur in the future.Once again, we apologize for the inconvenience and appreciate your feedback. We hope to have the opportunity to welcome you back and provide you with the exceptional service that you deserve.
by A verified traveler from Oracle
Posted 10 Jun 2024
Great hotel
Comment from Hotel Management
11 Jun 2024 by Sheraton Staff, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 9 Jun 2024
The hotel is definitely showing its age, at least room 711 is. We were originally assigned 602, but asked to move as the room had a funky odor. 711 smelled a little better. Too bad I didn’t notice the black mold on the ceiling of the shower until I started my shower. I would have asked to switch rooms again. There is also extensive damage to the bottom of the bathroom door. The TV in the living room would not dim the screen, so we unplugged it.
Comment from Hotel Management
9 Jun 2024 by Sheraton staff, Hotel Management
Thank you so much for your feedback!
by A verified traveler
Posted 7 Jun 2024
Always stay there before my flight, great staff and food!!
Comment from Hotel Management
7 Jun 2024 by Sheraton Team, Hotel Management
Thanks so much for the feedback!!
by A verified traveler
Posted 2 Jun 2024
Great location, and friendly staff. Rooms are large and spacious
Comment from Hotel Management
3 Jun 2024 by Sheraton staff, Hotel Management
Thank you so much for sharing your feedback with us, we do appreciate your time and loyalty and hope to see you again soon!
by A verified traveler
Posted 1 Jun 2024
The TV remote didn't work, and the TV turned on by itself even after I turned it off using the button on the actual TV. Additionally, one of the lamps in the room didn't work. While the staff was very friendly, the hotel could use some refreshing.
Comment from Hotel Management
3 Jun 2024 by Sheraton staff, Hotel Management
Thank you so much for sharing your feedback with us, we do appreciate your time and loyalty and hope to see you again soon!
by A verified traveler
Posted 31 May 2024
I liked the location of this hotel! Every clean & convenient to near by areas. What I didn’t like was housekeeping never showed up & by the time we realized there was no point in calling the front desk to let them know because it was almost time for bed. Other than this minor inconvenience, my stay here was great! Tammy who works the front desk is amazing!
Comment from Hotel Management
31 May 2024 by Sheraton Staff, Hotel Management
Thank you for your feedback!!
by A verified traveler
Posted 28 May 2024
Great hotel
Comment from Hotel Management
28 May 2024 by Sheraton Team, Hotel Management
Thank you so much for sharing your feedback with us!We hope to see you again soon!
