Ratings based on 916 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 1 Jun 2024
Exelent service
Comment from Hotel Management
2 Jun 2024 by Customer Service, Hotel Management
Salomon, thank you for sharing your experience. The team at Holiday Inn Chicago O’Hare – Rosemont is delighted you enjoyed the service. We look forward to your next visit!
by A verified traveler
Posted 31 May 2024
Good breakfast
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Tiffany, thank you for your wonderful feedback! The team at Holiday Inn Chicago O’Hare – Rosemont is thrilled to hear you enjoyed the breakfast. We're looking forward to welcoming you back!
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Thank you for the 5/5 rating, Sumiko!It's excellent you enjoyed your time at Holiday Inn Chicago O’Hare – Rosemont so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
by A verified traveler from grand rapids
Posted 30 May 2024
Amazing facilities, service, quality and decor. Great hotel!
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
Naomi, thank you for your wonderful feedback. The team at Holiday Inn Chicago O'Hare – Rosemont is delighted to hear you enjoyed the facilities, service, quality, and decor. We're looking forward to welcoming you back!
by A verified traveler
Posted 29 May 2024
I was stuck here overnight due to flight changes. It was wonderful.. great beds quiet clean provider a generous late check out. Could not have been better
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
Brenda, thank you for sharing your experience at the Holiday Inn Chicago O’Hare – Rosemont. It is delightful to hear that you enjoyed your stay despite the unexpected change in your plans. We're glad you appreciated the comfortable beds, tranquility, cleanliness, and the accommodating late check-out. We look forward to welcoming you back in the future.
by A verified traveler
Posted 29 May 2024
Airport shuttle. Kind staff.
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
Tara, thank you for your positive feedback! The team members at Holiday Inn Chicago O’Hare – Rosemont are delighted to hear you appreciated the airport shuttle and found our team to be kind. We're looking forward to welcoming you back!
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 29 May 2024
Last minute reservation but was extremely impressed! Picked up from airport very quiet room and clean staff was helpful in morning and brought us back to airport !
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Lisa, thank you for sharing your wonderful experience at the Holiday Inn Chicago O’Hare – Rosemont. It’s fantastic to hear that our team members were able to accommodate your last-minute reservation and that you found everything to your satisfaction. We hope to welcome you back on your next visit!
by A verified traveler
Posted 28 May 2024
I had a flight cancelled so I came here. Got in really late. The AC made a racket all night but I was going to be out of there early in the AM to catch my next flight. So, terrible night sleep. Then, went to take a shower and the shower only dribbled out. I called down and asked to switch rooms so I could shower before I caught my flight. They said they wouldn't switch rooms and would send maintenance. 25 minutes later, shower is fixed and I get in only to find that the door will not stay closed. Leaks water everywhere. Asked to give a review when I was checking out....front desk would not give me anything to write down, the email to review,or anything. She told me I should have asked to switch rooms (I did and as denied). Definitely will not be staying here again.
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Jocelyn, thank you for sharing your experience. It is disappointing to hear that your stay did not meet your expectations. The comments about the air conditioning, shower, and the service at the front desk have been noted. The team will look into these concerns to ensure they are addressed. Your feedback is valuable, and we hope you might consider giving us another chance in the future. Safe travels.
