Ratings based on 947 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Cleanliness
by A verified traveler
Posted 14 Jun 2024
i
by A verified traveler from Haven
Posted 12 Jun 2024
Close to Ohare
Comment from Hotel Management
13 Jun 2024 by Customer Service, Hotel Management
T Anthony, thank you for highlighting our convenient location near O'Hare. The team at Holiday Inn Chicago O’Hare – Rosemont is pleased that you enjoyed your stay. We're looking forward to welcoming you back!
by A verified traveler
Posted 12 Jun 2024
everyone is really nice and had a great stay!!
Comment from Hotel Management
12 Jun 2024 by Customer Service, Hotel Management
Alyssa, thank you for sharing your experience! The team at Holiday Inn Chicago O’Hare – Rosemont is delighted to hear you had a great stay and found everyone to be really nice. We look forward to welcoming you back soon!
by A verified traveler
Posted 11 Jun 2024
Clean and welcoming
Comment from Hotel Management
12 Jun 2024 by Customer Service, Hotel Management
Linda, thank you for your kind words! The team at Holiday Inn Chicago O’Hare – Rosemont is delighted you found everything clean and welcoming. We look forward to your next stay!
by A verified traveler
Posted 11 Jun 2024
Mr. Khan at front desk was very helpful.
Shuttle drivers were very helpful.
Comment from Hotel Management
11 Jun 2024 by Customer Service, Hotel Management
Humza, thank you for highlighting Mr. Khan and our shuttle drivers. The team at Holiday Inn Chicago O’Hare – Rosemont is delighted to know you had a wonderful experience. We're looking forward to welcoming you back!
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Customer Service, Hotel Management
Ebonee, thank you for the fantastic rating! The team at Holiday Inn Chicago O’Hare – Rosemont is thrilled to know you had a great experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 10 Jun 2024
We stayed here a night on either end of a long trip, chosen for its positive ratings for cleanliness, 24 hour shuttle and onsite restaurant. The hotel is very clean and check in/out easy. Beds are comfortable, Keurig available in the room. The shuttle runs every 30 minutes. The restaurant service was good and offered adequate choices. There is also a coffee stand in the lobby to grab something quick to eat. On the second stay we were less impressed. We waited 45 minutes at the airport pickup location for the shuttle, arriving too late to get food at the restaurant which was closing within minutes of our arrival. Not having a car, the only food options were snack foods in the little hotel “store” or walk over to the gas station next door for a sandwich. The shuttle vehicle is dirty inside and driver provides a wobbly inadequate little stool as a “aide” to entry. The faucet in the bathroom was not secure, very wobbly though it worked. A little more attention to maintenance needed.
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Peter, thank you for sharing your detailed experience. The positive notes on cleanliness, comfortable beds, and convenient amenities are appreciated. It's unfortunate to hear about the delay with the shuttle and the dining inconvenience. The feedback regarding the vehicle and bathroom maintenance is noted. Your input is valuable for us to improve guest satisfaction.
by A verified traveler
Posted 10 Jun 2024
We were happy with the hotel rooms and cleanliness until we returned home and realized that are credit card had been charged twice for our hotel room and now have to spend time dealing with this issue and trying to figure out
Why this happened!!
by A verified traveler
Posted 9 Jun 2024
Breakfast should be included with the reservation but they told me it is not also I was charged for parking
Comment from Hotel Management
9 Jun 2024 by Customer Service, Hotel Management
Nasser,Thank you for sharing your feedback. It is disappointing to know there were misunderstandings about breakfast and parking. Your comments will be reviewed to ensure a better experience in the future.
