Ratings based on 364 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Ashley Newell , Hotel Management
I wanted to express our sincere gratitude for your recent 5-star review of your stay at Residence Inn O'Fallon. Your kind words about feeling at home and having a perfect stay mean a lot to us. We are thrilled to hear that we could provide you with a comfortable experience. Should your travels bring you back to the O'Fallon area, we would be honored to host you again at our hotel. Thank you once again for choosing Residence Inn O'Fallon and for sharing your positive feedback.
by A verified traveler from Bloomington
Posted 25 Mar 2024
The staff here provided truly exceptional customer service to my family! We would definitely stay here again!
Comment from Hotel Management
1 Apr 2024 by Ashley Newell , Hotel Management
Dear Angie, I’m delighted to hear that the staff went above and beyond to provide exceptional customer service during your stay! Their dedication to ensuring a positive experience for your family is commendable. Thank you for sharing your positive feedback, and we look forward to welcoming you back for another enjoyable stay!
by A verified traveler
Posted 17 Mar 2024
Spacious rooms!
Comment from Hotel Management
20 Mar 2024 by Ashley Newell , Hotel Management
Dear Latoya, Thank you so much for taking the time to write a review. We are delighted to hear that you found the room spacious during your stay. Your feedback is greatly appreciated, and we are thrilled that you enjoyed your time with us. If your travels bring you back to the area, we would be more than happy to welcome you again. Please do not hesitate to reach out if you need any assistance in the future.
by A verified traveler
Posted 28 Feb 2024 on Travelocity
Comment from Hotel Management
1 Mar 2024 by Ashley Newell , Hotel Management
Julie,We sincerely apologize for not meeting your expectations during your recent stay at Residence Inn O'Fallon. Your feedback is valuable to us as we strive to provide exceptional experiences for all our guests. Should your travels bring you back to the area, we would be delighted to have the opportunity to make it right and ensure a more enjoyable stay for you. Your satisfaction is our top priority, and we appreciate your understanding.
by A verified traveler
Posted 25 Feb 2024 on Travelocity
When we first arrived to the room, we noticed dirty dishes on the counter. The front desk woman was very helpful and came to remove them and check the rest of the room. Upon entering the bathroom, we noticed urine on the floor near the toilet. Again, the front desk woman was very friendly, I requested to move rooms but none were available, so she cleaned the entire bathroom. Went to make the pull out couch bed (this was prearranged), no sheets/blankets were available; so I called once again. The nice woman brought some down. I pulled out the bed to notice food crumbs and trash under the mattress and folded within the mattress. Needless to say, my son slept on top of the regular couch with sheets covering everything. I’m very confident this was not a cleaned room when we checked in. We stayed one night and checked out the next day without staying for the 2nd night.
Staff are very nice, pool was warm and clean, breakfast was delicious and exceeded expectations, but the room was dirty and aged.
Comment from Hotel Management
26 Feb 2024 by Ashley Newell , Hotel Management
Dear Julie, Thank you for bringing your recent experience to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. Rest assured, we have addressed this with our housekeeping team to ensure such oversights do not happen again. We are glad to hear that you found our staff friendly, enjoyed the pool, and were pleased with the breakfast. Your feedback is invaluable to us as we strive to provide a comfortable and enjoyable stay for all our guests. We hope you will consider giving us another chance in the future.
by A verified traveler
Posted 8 Feb 2024
Faciilty needs updating/repairs. Our room was disgusting. Trash can was missed, bathtub had lots of little hairs and dirty shower curtain. Floor hadn't been vacuumed, smudges on furntiure that wasn't wiped down, dishes in cabinets were dirty. Thankfully the one thing clean was the sheets. Very expensive stay for the worst room I've ever had. My guess is they don't have anyone checking rooms after they are cleaned. I would not stay here again and would have left but we had to be at the hospital next door very early the next day.
Comment from Hotel Management
12 Feb 2024 by Ashley Newell , Hotel Management
Dear Crystal, Thank you for taking the time to write a review. I want to offer a sincere apology for falling short of providing you with an excellent stay. We strive to make every guest's experience memorable and have used your feedback to improve our services. Your review has been shared with our staff, and we are taking steps to ensure this does not happen again. We hope to have the opportunity to welcome you back in the future. Thank you,Ashley Newell
by A verified traveler
Posted 29 Jan 2024 on Hotels
Comment from Hotel Management
1 Feb 2024 by Ashley Newell , Hotel Management
Dear Raymond,Thank you so much for taking the time to write a review. We are thrilled to hear that you had an excellent stay at the Residence Inn O'Fallon. Your kind words mean a lot to us. If your travels bring you back to the O'Fallon area, we would be delighted to welcome you back to our hotel. Once again, thank you for your feedback. We truly appreciate it.
by A verified traveler
Would stay again, just avoid breakfast
Posted 8 Jan 2024 on HotelsConvenient me located , felt safe, quiet. Good service. Lobby was nice and clean, well lit. Pool and hot tub were good. Room was clean, cozy. BathTub looked like it had seen better days but was clean. Breakfast was not worth staying for, was microwaved and runny. I got to say that the free breakfast was the worst part of the stay but that said, I would return and stay with them. They are pet friendly.
Comment from Hotel Management
9 Jan 2024 by Ashley Newell , Hotel Management
Dear Kathy, Dear Kathy,Thank you so much for choosing the Residence Inn O'Fallon. We are thrilled to hear that you enjoyed your stay, despite our shortcomings with breakfast. Your feedback is valuable to us, and we will use it as a learning opportunity to improve our services. We sincerely appreciate you taking the time to share your review. We hope to have the opportunity to welcome you back to our hotel if you are ever in the O'Fallon area again.
by A verified traveler
Posted 7 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by Ashley Newell , Hotel Management
Dear Sean,Thank you so much for taking the time to submit a review. We are thrilled to hear that you had an excellent stay at Residence Inn O'Fallon. It's always our goal to provide a comfortable and enjoyable experience for our guests, and we are delighted that we could meet your expectations. If you find yourself in the O'Fallon area again, we would be honored to welcome you back to our hotel. Please do not hesitate to reach out if there is anything we can do to make your next stay even more memorable
by A verified traveler
Posted 2 Jan 2024
Overall we enjoyed our stay.
Comment from Hotel Management
3 Jan 2024 by Ashley Newell , Hotel Management
Dear Chris, Thank you so much for choosing the Residence Inn O'Fallon. We appreciate you taking the time out of your day to write a review. We are thrilled to hear that you enjoyed your stay at the Residence Inn and we hope to see you again if you are ever in the area.Your feedback is valuable to us, and we are delighted that you had a positive experience. We look forward to welcoming you back and providing you with another enjoyable stay.Sincerely, Ashley Newell
