Ratings based on 986 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
This hotel is in a nice enough area and was mostly easily accessible. Unfortunately that’s the nicest thing I can say about this facility.
The front desk staff was uncaring at best and callous or incompetent at worst. My room was double booked and I was given a downgrade as that was my only option to have a room that night. There was also a 100 dollar free that would be refunded if no issues, but no details given on hey it was a fee not a hold and what qualified as issues, which was stated as much but the staff.
The room was not in a decent state except for the beds made and toiletries provided. An odd smell was on the room, that may have been a guest in another room but did not give any ease. The sink did not function, when using the water there was a hard leak through the faucet that quickly became an issue.
The shower was in a state that I dated not use. If not already paid a nebulous deposit and told this was the only room available, I had no choice but to sleep or pay for another hotel and hope that the staff that previously did not give any semblance of effort would assist in a refund.
When I went to my car in the morning, I found parked next to my vehicle was a car missing most of its windows with a person sleeping in the front seat facing my car. I quickly put my white in my car, moved my vehicle and then went to see the breakfast and checkout.
The breakfast was tucked away in a room that felt smaller than should be available for more than one person at a time.
by A verified traveler
Posted 17 May 2024
Room had a terrible odor. Faucet leaked. Shower door wouldn’t close. Furniture was worn & bed cover was stained. Walls were recently patched & not repainted. Tried to get a refund but was told couldn’t because we went through Expedia.
by A verified traveler
Posted 16 May 2024
by A verified traveler
Posted 15 May 2024
by A verified traveler from Mascoutah
Posted 13 May 2024
by A verified traveler
Posted 11 May 2024
Online photos are not honest. Property is not as it seems
by A verified traveler
Posted 10 May 2024
Beds were wonderful
by A verified traveler
Posted 1 May 2024
Very dirty and not well unkept.
by A verified traveler
Posted 27 Apr 2024
The rooms were clean and the bed was comfortable. The TV was broken and there was no filtered water on property except for a rusty drinking fountain in the pool area. Don’t think I will stay at this property again.
by A verified traveler
Posted 23 Apr 2024
We stayed for softball tournament and they didn’t come in after first night to check for trash or towels. We ran out of toilet paper and we had to ask for more towels. Other than that, we had no problems and it was very clean.
Very close to the sports complex and lots of food options within 10 mins.
