Ratings based on 276 Verified Reviews
2.5 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Oregon City
Posted 28 May 2024
Hall and room carpet poorly maintained, stained and dirty.
Floor in room was sticky, shower area dirty so I did not put bare feet on the floor and did not use the shower.
Bed had clean sheets and all around it was dusty dirty.
Comment from Hotel Management
29 May 2024 by M, Hotel Management
Dear Paul,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and we will take immediate steps to make sure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team
by A verified traveler
Posted 19 May 2024
Did like anything checked in seen my room and checked right back out waiting on a refund
Comment from Hotel Management
24 May 2024 by M, Hotel Management
Dear Michael,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Please contact us directly, our team will seek to provide an appropriate explanation or resolution for this.Sincerely,Management Team
by A verified traveler
Posted 18 May 2024
The room that was assigned to me was not ready I walked into a messy not cleaned room! I was disappointed ☹️ I was reassigned to another room
Comment from Hotel Management
24 May 2024 by M, Hotel Management
Dear Maria,We apologize for the inconvenience you experienced due to the cleanliness issues. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and we will make sure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team
by A verified traveler
Posted 13 May 2024
Do not stay here! Bed bugs! Dirty towels! Poor plumbing! Disgusting!
Comment from Hotel Management
16 May 2024 by M, Hotel Management
Dear Tanyetta,We are deeply sorry to hear about your disappointing experience with us. The issues you mentioned regarding cleanliness and maintenance are unacceptable and do not reflect the standards we strive to uphold. However, we take reports of pests very seriously and taking a cue from your review, we will investigate our rooms for bed bugs and get the rooms pest-controlled again. Allow us to convince you that what you experienced was a rare instance. We earnestly ask for another chance to host you better.Sincerely,Management Team
by A verified traveler
Posted 26 Apr 2024
Nothing special just a regular dirty room,
Comment from Hotel Management
3 May 2024 by M, Hotel Management
Dear Todd,We sincerely apologize for not meeting your expectations with cleanliness. Our housekeeping team strives to maintain clean surroundings, and we will address this issue promptly to ensure it does not reoccur. Your comments are valuable to us as we continuously work to improve our services. We earnestly ask for another chance to host you better.Sincerely,Management Team
by A verified traveler
Posted 22 Apr 2024
Gross hotel
Comment from Hotel Management
26 Apr 2024 by M, Hotel Management
Dear Blaine,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
by A verified traveler
Posted 21 Apr 2024
Our bathroom was filthy, the floor, the toilet, and the shower.
One of the nightstands had burn marks on it.
Comment from Hotel Management
26 Apr 2024 by M, Hotel Management
Dear Courtney,We are deeply sorry to hear about your disappointing experience with us. The issues you mentioned regarding cleanliness and maintenance are unacceptable and do not reflect the standards we strive to uphold. We assure you that we are taking gradual steps to upgrade our property and enhance our hotel rooms to improve our quality of services. Your feedback will be shared with our team to make the necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Sincerely,Management Team
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
26 Apr 2024 by M, Hotel Management
Dear Deanna,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
by A verified traveler
Posted 21 Apr 2024
I stayed in room 208 I don’t think this hotel had been updated since it opened. It smelled of Marijuana it was loud and not very clean. It had a sofa bed that had one cushion that didn’t belong it looked nothing like the pictures
Comment from Hotel Management
26 Apr 2024 by M, Hotel Management
Dear Andrea,We are deeply sorry to hear about your disappointing experience with us. The issues you mentioned regarding maintenance are unacceptable and do not reflect the standards we strive to uphold. Your feedback will be shared with our maintenance team to ensure that necessary touch-ups are completed promptly. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Sincerely,Management Team
by A verified traveler
Posted 10 Apr 2024
The only positive for this property was being greeted by a cheerful “good morning” when were seated having a cup of coffee (no crème other than fake vanilla, no decaf, no tea, no hot water). You could write your name in the dust on the credenza and television. No do-not-disturb signs, no hangers. Back to the food, ran out of yogurt and did not have anymore (6:30 am mind you). This is our second poor experience with a Baymont property. It does not put the whole Wyndham brand in good light.
Comment from Hotel Management
11 Apr 2024 by M, Hotel Management
Dear John,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were close to your expectations. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Sincerely,Management Team
