Ratings based on 11 Verified Reviews

4.1 out of 5
100% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 9 Jun 2024
This property suffers from poor maintenance. Their circulating pump is apparently broken, it takes several minutes of running the hot water for it to become even moderately warm. I only got one truly hot shower out of three. Wifi signals do not reach the rooms that I've stayed in. No hangers or blow drier in the room. No in-room safe, despite what the hotel guide claims. No control over the temperature of the room. However, this isn't a huge issue, because the air is usually very fresh in Nyeri. No screens or bed nets, but I only saw one mosquito the whole time, so maybe mosquitos are not a regular problem here?
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Feb 2024
5 out of 5
by A verified traveler

Posted 21 Feb 2024 on Hotels
Comment from Hotel Management
11 Mar 2024 by E-Commerce team, Hotel Management
Dear Victor,Thank you for taking time to rate us.We appreciate the generous rating.We look forward to hosting you again.
4 out of 5
by A verified traveler

Posted 14 Feb 2024
The hot water was hit or miss
Comment from Hotel Management
11 Mar 2024 by E-Commerce team, Hotel Management
Dear Francis,Thank you for booking with us and we appreciate for taking time to review us.Our apologies for the inconvenience caused about hot water and the concern has been addressed by the management .
2 out of 5
by A verified traveler

Posted 16 Dec 2023
Comment from Hotel Management
14 Feb 2024 by Management, Hotel Management
Dear James,Thank you for rating us.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Nov 2023 on Hotels
5 out of 5
by A verified traveler from Springfield

Posted 18 Apr 2022
The rooms were top notch, clean and well maintained, however they didnt have wash cloths but towels clean and good size...food was great, service at the rooms was great. Service at the bar need improvement they took to long to serve us and it wasnt a busy night.
5 out of 5
by A verified traveler

Posted 26 Dec 2018
The staff was great and helpful. we enjoyed all extracurricular activities. great stay.
5 out of 5
by A verified traveler

Cool living in the Rift Valley

Posted 31 Oct 2018 on Hotels
Great hotel and best in Nyeri! Friendly staff and good food.
Comment from Hotel Management
1 Nov 2018 by WN, Hotel Management
Dear Guest, Many thanks for taking time to post a review on Expedia following you recent stay at The White Rhino Hotel. We are delighted to read you found the staff friendly and the food good. We look forward to welcoming you again.
4 out of 5
by A verified traveler

Posted 9 Oct 2018
Customer-service oriented staff. Thanks very much! Unfortunately found cockroaches in the kitchen area during breakfast. Can't do much about it I suppose..
Comment from Hotel Management
1 Nov 2018 by WN, Hotel Management
Dear Guest, Thank you for your review, we are happy you found the staff customer-service oriented. Thank you for highlighting the presence of cockroaches at breakfast, we have since taken measures to ensure there is no recurrence of the same.
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