Ratings based on 5 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2020
- clean room
- friendly staff
- breakfast box for early check out
- reasonable prize
Comment from Hotel Management
17 Jan 2020 by Hsu Mon Aung, Hotel Management
Dear Valuable guest,
Really appreciate your excellent review for us and we will be try the best as much as we can for our beloved guest. We hope to you warmly welcome back again in near future.
Warmest Regards,
by A verified traveler from Singapore
Posted 16 Jan 2020
Debated what kind of review to leave here. Unfortunately we were really disappointed with our stay. Most staff clearly work quite hard, certainly long hours. For the most part they aim to please, but often misunderstood basic requests - which even considering the language barrier should have been understood.
The maintenance in the rooms wasn't great - our flush was broken and the shower leaked everywhere.
There was a terrible sewage smell around the hotel (outside) which was rather unfortunate.
Location: it is far out of Bagan but you can still rent ebikes from the hotel - if you give notice. It is close to the airport though.
Breakfast was poor - food had flies and mosquitos on.
All in all we were disappointed and wouldn't rush to return here, we had to make a late booking due to changed plans though and not much else was available.
Avoid if possible.
Comment from Hotel Management
16 Jan 2020 by Hsu Mon Aung, Hotel Management
Dear Guest,
Thank you for taking your precious time to review our hotel. I truly regret to read your grievances. Please accept my apologies if our service didn't meet nor exceeded your expectations. Nevertheless, will consider your valuable feedback for further improvements.
Best Regards,
by A verified traveler
Posted 6 Jan 2020
Our stay from 2nd to 5th Jan 2020 was excellent. The staff at reception desks, all of them are too helpful and friendly. The f&b staff also and the bell boys too! The rooms were spacious, breakfast good and clean hotel. Well done!
Comment from Hotel Management
6 Jan 2020 by Hsu, Hotel Management
Dear our valuable guest,
Really appreciate for your excellent review for us while you recent stay in 'The Regency". We are really glad to read that you enjoyed with our service, facilities and breakfast. Allow me to take pride to share your impeccable review among the team.It will definitely serve as an encouragement to always strive for the best in delivering excellence. We would like to invite you to come stay again next time, if you have any plan to visit Bagan. We would say again Thank you very much for your commendation instead of my team.
Warmest Regards,
Hsu Mon Aung
by A verified traveler
Posted 23 Apr 2019 on Hotels
Comment from Hotel Management
5 Jun 2019 by Hsu Mon Aung, Hotel Management
Appreciation for you feedback and looking forward to see you again
Best Regards,
by A verified traveler
Posted 20 Jan 2020
수영장이 깨끗하고 버스 터미널에서 가까워서 버스 이용시 편리하며 직원들이 매우 친절하고 시설관리가 댜체로 잘되어있음 와이파이가 좀 약한거 같아 좀 불편했음
Comment from Hotel Management
28 Feb 2020 by Hsu, Hotel Management
Dear Guest,
Really thanks for your review for us and we hope to welcome back again in the near future.
Warm Regards,
Hsu Mon Aung
