Ratings based on 19 Verified Reviews

4.5 out of 5
71% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Jan 2024
4 out of 5
by A verified traveler

Posted 23 Oct 2023
It is a great holiday destination. It was very cold at night even with the hot water bottle. Consider having extra covering for those who may require them.
Comment from Hotel Management
1 Dec 2023 by Herman, Hotel Management
Dear Lydia,Thank you for sharing your comments regarding your stay at our hotel. As The Panari Resort Nyahururu family, we are very happy to see that your stay met your expectations and that you had a good time. We hope to welcome you again in our hotel as soon as possible. Regards,Herman - Panari Resort Team
5 out of 5
by A verified traveler

Posted 28 Jul 2023
Great resort high in the mountains (2300m altitude) located on the right hand side of the Thompson Falls gorge, about 5 minutes from the falls itself. Beautiful rooms (don't forget to ask for fire to be lit before you go to sleep), excellent service and amazing food. Staff is friendly and helpful. Everything runs like a well oiled machine. Wholeheartedly recommended!
Comment from Hotel Management
29 Jul 2023 by HK, Hotel Management
Dear Branislav,Thank you for the time to share your the review of your stay. We are glad to note you had a pleasant and memorable stay.Looking forward to serving you again soon.
5 out of 5
by A verified traveler

Great Service

Posted 14 Jun 2022 on Hotels
Great service from checking to check out.
Comment from Hotel Management
11 Aug 2022 by H.K, Hotel Management
Dear Jack, Greetings from Panari Resort. We are glad to know that you had a great experience with us. Looking forward to hosting you, your family and friends with us, we you visit Nyahururu or when in Nairobi. kind regards. HK.
1 out of 5
by A verified traveler

Posted 5 Nov 2021 on Hotels
Hotel is pretty but next to the road and room we were given was very noisy. There is no central heating..only fireplace that doesnt do a job of heating the room at all. They have heaters but appparently its not enough of them..we didnt get one. There are good facilities at this property like health club..but its choses at 7 pm. To get there you have to wether have a long walk or call front desk to be transported. Front desk never picks up phone when called from hotel room. I was afraid to go there and then have to walk back in chilli weather. Front desk is clueless..many mistakes.
Comment from Hotel Management
10 Nov 2021 by PK, Hotel Management
Dear Yana. Greeting from The Panari Resort. We are extremely delighted, privileged and honored that you have selected The Panari Hotel Nairobi for your stay. we have noted with great concern of the point highlighted above. I wish to take this opportunity on behalf of my entire team to apologize for the bad experience during your stay. Your feedback is truly valuable to us and we appreciate your feedback which assists in improving overall customer service and we are delighted and looking forward to make more reservation for you, family and friends while visiting Nyahururu or Nairobi. Best Regards,
4 out of 5
by A verified traveler

THE HOME OF OXYGEN

Posted 1 Nov 2021 on Hotels
We were in Panari for 1 night on Halfboard booking. The room and beddings were very clean. The Hotel is located where Oxygen comes from and the computed is big enough to offer social distancing so that one can enjoy the pure oxygen in the air everywhere in the compud.
Comment from Hotel Management
10 Nov 2021 by PK, Hotel Management
Dear Raphael, Greetings from Panari Resort and Nairobi. We are extremely delighted, privileged and honored that you have selected The Panari Hotel Nairobi for your stay, and that you had a great experience with us. We are looking forward to host you, your friend or family again when visiting Nyahururu or Nairobi. Stay safe & Warm Regards...
5 out of 5
by A verified traveler

Posted 22 Apr 2021
very nice
Comment from Hotel Management
11 Nov 2021 by PK, Hotel Management
Dear Esteemed customer. Your feedback is truly valuable to us and we appreciate your review, which assists in improving overall customer service and we are delighted and looking forward to make more reservation for you, family and friends while visiting Nyahururu or Nairobi. Best Regards,
4 out of 5
by A verified traveler

Posted 3 Jan 2021
The property is safe, secure, extremely beautiful and modern.
5 out of 5
by A verified traveler

Posted 14 Oct 2019
Comment from Hotel Management
26 Oct 2019 by TOM W.O., Hotel Management
Dear Sir / Madam, Greetings of the day! Thank you very much for choosing to stay at The Panari Resort. We hope you had memorable moment and look forward to hosting you on your next visit. We also value your comments and suggestions which helps in improving overall customer service delivery. Kind regards, TOM W.O.
5 out of 5
by A verified traveler

Posted 27 Jun 2019
Great location overlooking the falls. Rooms were large and the food was very good, all at a reasonable price
Comment from Hotel Management
11 Nov 2021 by PK, Hotel Management
Greeting from Panari Hotel. Your feedback is truly valuable to us and we appreciate your feedback which assists in improving overall customer service and we are delighted and looking forward to make more reservation for you, family and friends while visiting Nyahururu or Nairobi. Best Regards,
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