Ratings based on 29 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024
Washrooms felt dirty and was smelly
by A verified traveler
Posted 24 Mar 2024
A magical place. Service was par excellence. Dushyant the manager and Praveen were super helpful. Made our stay very special.
by A verified traveler
Posted 7 Feb 2024
The property is very well kept and very vkean
by A verified traveler
Posted 30 Nov 2023
by A verified traveler
Wonderful Stay at Serenus Boutique Villa
Posted 2 Sep 2023 on HotelsMy stay at the Serenus Boutique Villa was delightful. The combination of exceptional service and beautiful views made it a memorable experience. I recommend this Villa to anyone looking for a relaxing and pampered getaway.
Accommodations
I stayed in one of the triple rooms, 2 kind size beds – great for a small family. The room was spacious, clean, and offered breathtaking views of Gregory lake-a private balcony. The king-sized bed, and blackout curtains ensured a restful night's sleep. We heard some music in the night from the town itself but it did not disturbed my sleep. The room has modern furnishings and the amenities included an electric kettle, a flat-screen TV with a wide range of channels.
Service
The staff at Serenus Boutique Villa were exceptional. They were courteous, attentive, and went out of their way to make our stay memorable. From the warm welcome at check-in to the efficient room service and helpful concierge, the entire team was top-notch.
Dining
I dined at the Serenus Boutique Villa for breakfast and dinner. You have to order your meals ahead of time - the meals we had were extremely delicious, clean, made with fresh ingredients but mostly you can feel the care they were made with. A big kudos to the chef – thanks for accommodating a vegan menu.
Located at the edge of Gregory Lake, the view is one of the best. You do have to drive up a steep hill (not too far though) to get to the Villa.
by A verified traveler
Posted 1 Aug 2023
Nice place with a beautiful view from the lake
by A verified traveler from Bradford
Posted 26 Apr 2023
We really enjoyed our stay here whilst making a short stop in Nuwara Eliya. The accommodation was very comfortable and clean, and the views over the lake were wonderful. A big thank you to the staff who were very friendly and welcoming, and added to our stay being such an enjoyable one.
by A verified traveler
Posted 20 Mar 2023
Walkable to Gregory Lake which unfortunately was noisy, dirty, full of rubbish, have to pay an entrance fee just to walk around which takes less than an hour. Nothing else to do in the immediate area. Hotel high up in the hill, so no passing taxi/tuk tuks and not ideal for walking after dark, poorly lit area. Hotel took 2.5 hours to serve a dinner after 3 attempts at asking where it was, finally arrived, potato curry was three bits of potato in an inedible watery, incredibly salty sauce. We ordered vegetable rice and noodles as vegetarians - both arrived with chicken in. Manager very apologetic but did nothing to rectify the situation. Would not recommend hotel at all, much better options for the same price or less in the area and there is very little to do near the hotel. Better to stay closer to town.
by A verified traveler
Great choice!
Posted 18 Jan 2023 on HotelsWe had a wonderful stay at the Serenus Boutique Villa. The staff was over-the-top in how accommodating and attentive they were. They helped arrange transportation to Horton Plains and also to our next destination. They even packed us a lunch for our outing. The hotel was spotless and well cared for, and the breakfast was great. And the lake view was nice. It is a little way out of town but close enough to walk or get a $2 tuk tuk ride.
by A verified traveler
Posted 10 Jan 2023 on Hotels
