Ratings based on 129 Verified Reviews

3.7 out of 5
73% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Feb 2024 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Jan 2024
2 out of 5
by A verified traveler

Posted 14 Oct 2023
The staff were extremely slow and never listened. Multiple occasions where I ordered something from room service or in the bar, and then had to chase staff 40 minutes later. It was easier to go to reception and get it myself. I tried organising a taxi for when I checked out the next day - reception staff were incapable. Very disappointing.
2 out of 5
by A verified traveler

Posted 20 Aug 2023
The location is a good spot. Apart from the porter who handled the baggage, staff were indifferent during the stay. This was especially noticed during the breakfast dining time. They lacked the attentiveness and friendliness to customers. Also good portion of the staff had very limited to limited English language for speaking
5 out of 5
by A verified traveler

Posted 25 Jul 2023
Great hotel in general, bathrooms and diner could be improved.
5 out of 5
by A verified traveler

Posted 30 Apr 2022 on Hotels
Comment from Hotel Management
6 May 2022 by N.Saravanan, Hotel Management
Dear Madam, Thank you for sharing your feedback. Looking forward to welcome you on your next vacation. Ayubowan, N.Saravanan
3 out of 5
by A verified traveler

Lovely setting but very dated.

Posted 14 Dec 2021 on Hotels
All the staff were very helpful, friendly and professional. But the hotel itself needs some serious renovation. The bathroom looks like its from the last century, the white tiles are yellow and the ceiling is mouldy. Such a shame a hotel with rich history (yes there's a whole display of it in the foyer) has fallen into its current state.
4 out of 5
by A verified traveler

Elegant and comfortable stay

Posted 15 Mar 2020 on Hotels
Hi lovely colonial hotel just outside the town. We had one of the basic rooms but it was very comfortable and spacious - Lots of staff on hand We eat the restaurant both night and the food was average not particularly to my taste There are two bars and both had lovely roaring fires in the evening which was very nice to sit and have a cocktail by
Comment from Hotel Management
29 Mar 2020 by N.Saravanan, Hotel Management
Dear Sir, Thank you for sharing your feedback and Happy to hear that you have enjoyed your stay. Looking forward to welcome you again in near future. Ayubowan, N.Saravanan
5 out of 5
by A verified traveler

Posted 10 Mar 2020 on Hotels
Stay was great! They were extremely professional and the hotel itself is beautiful!
Comment from Hotel Management
29 Mar 2020 by N.Saravanan, Hotel Management
Dear Sir, Thank you for sharing your feedback. Happy to hear that you have enjoyed your stay with us. Ayubowan, N.Saravanan
3 out of 5
by A verified traveler

Posted 30 Dec 2019 on Hotels
Comment from Hotel Management
31 Dec 2019 by N.Saravanan, Hotel Management
Dear Sir, Thank you for taking the time to share your experience at Jetwing St. Andrew's Hotel. Looking forward to welcome you again at Jetwing St. Andrews hotel to enjoy and a better experience in future. Ayubowan, N.Saravanan
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