Ratings based on 158 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Excellent rooms,service,bars and food. Very welcoming manager at the cocktail bar who was great.lots of restaurants and bar and a very unique hotel in Sri Lanka.highly recommend it to to anyone who comes to this part of Sri Lanka
by A verified traveler
Excellent classic, historical hotel
Posted 25 Feb 2024 on HotelsLovely classic old hotel. Perfect position to walk into town but also a bit on the quieter side too. Nice walks around quiet neighboring houses too. It’s a beautiful historic building with exceptional gardens. The rooms are spacious and older in style, so some people might not like the older quirks, but we loved it and would definitely recommend it. The staff were all very friendly and the food in the buffet breakfast was excellent plus the Indian restaurant on the entrance side of the property was great too. Loved our stay there.
by A verified traveler
Posted 4 Jan 2024
It's a trip back into an imperial past, that is now open to many. High ceilings, a mix of wood floor and thick carpets, and staff in a range of uniforms. The level of English is good (sadly, my poor French wasn't up to the task of testing the staffs'). There is a good selection of eateries ranging from 'stuff yourself silly' to light bites. I highly recommend the Thai restaurant downstairs. I would avoid the coffee shop, where I was unsuccessful in attempting to buy over-priced cakes to take out - after the guy "serving" me walked off twice, to deal with other people, I decided that two can play the walking away game. So, overall good, if uneven.
Comment from Hotel Management
30 Jan 2024 by Grand Hotel Nuwara Eliya, Hotel Management
We're thrilled to hear that you had a fantastic experience at the Grand Hotel! Our team takes great pride in providing exceptional service, and it's always rewarding to know that our efforts made your stay memorable. Your feedback related to the Grand Cafe is well noted and have communicated to the relevant departments. We appreciate your kind words and look forward to hosting you again in the future!
by A verified traveler
Posted 27 Dec 2023
by A verified traveler
A lovely comfortable stay
Posted 4 Dec 2023 on HotelsA really lovely stay in a comfortable, clean hotel. The swimming pool is amazing and the gym is good too. Our room was very comfy and we had a good night sleep. The evening buffet and breakfast were also really nice.
Comment from Hotel Management
9 Dec 2023 by Grand Hotel, Hotel Management
Thank you very much for taking the time to post this review.We appreciate your valuable feedback and look forward to having the pleasure of welcoming you back in the near future.
by A verified traveler
High tea only okay.
Posted 20 Nov 2023 on HotelsBeautiful old hotel….Indian restaurant was the best..
High tea service not great…people walking through restaurant always and service was inattentive.
Comment from Hotel Management
24 Nov 2023 by Grand Hotel Nuwara Eliya, Hotel Management
Thank you for your valued review and we sincerely apologize for not meeting your expectations of the high tea service. In order to improve on our online communication, we would love to hear more specific details and thus kindly request you to reach out to our Operations Manager at om@grandhotel.lk.
by A verified traveler
Posted 20 Sep 2023 on Orbitz
Quite simply superb. The staff were extremely attentive and polite
by A verified traveler
Posted 31 Jul 2023
Beautiful heritage building. Very good service. Large simply decorated rooms but not terribly soundproof.
by A verified traveler
Posted 18 Jul 2023
This was a luxurious property with fantastic amenities and excellent food selections.
by A verified traveler
Posted 6 May 2023 on Hotels
Comment from Hotel Management
19 Jun 2023 by GM, Hotel Management
Dear Guest,Thank you so much for your feedback! We're delighted to hear that you had a super stay and enjoyed the fantastic service, food, and everything else at our hotel.We are thrilled to have made your experience memorable. We look forward to welcoming you back soon. Your appreciation means a lot to us. Thank you again for considering us the best hotel in Sri Lanka.Kind regards,Suresh AbbasGeneral ManagerThe Grand Hotel Nuwara Eliya
