Ratings based on 46 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Its a pretty relaxed environment and the staff were awesome!
by A verified traveler from London
Posted 22 Mar 2024
Had more than enough night staff and they were helpful, but next day morning in the reception there was a young staff member who was managing the reception on his own could not even understand what I said, how to reply or speak English and how to print the closing bill to say there is nothing outstanding because I paid the dinner money when we had the meal and rest of the bill was already paid up front. This staff member running round in circle not knowing what to do and wasted almost more than 45 minutes of our time and made our day VERY, VERY MISERABLE... This should not be acceptable for a four star Hotel and I hope you consider paying for the inconvenience caused by your staff!!!
by A verified traveler
Posted 1 Mar 2024
mountain view laughable, don’t bother with upgrade, sleeping in a room with a thousand pigeons on the roof is not fun , the shower smells like a sewer
by A verified traveler
Posted 26 Feb 2024
Our stay at the Galway Heights Hotel may not have happened as I had booked the wrong night for accommodation!
Dilshan and the team went beyond expectations and found 2 rooms for our travelling group (the last 2!)...was kind enough to show us the room and see if it met our expectations and had them both freshened up so that we could be comfortable for the night.
The team at this hotel bent over backwards to help us, the room was big, comfortable and clean and the team in the restaurant were just as nice (the dining room is a work of art).
The only thing to be wary of is that the rooms let in a fair bit of noise, so don't forget to pack your ear plugs!
by A verified traveler
Posted 11 Feb 2024
This property was great. We stayed for one night. Staff were very attentive and friendly. Highly recommended this place.
by A verified traveler
Posted 8 Jan 2024 on Hotels
Average stay, rooms basic facilities, basic.
Staff were helpful though.
by A verified traveler
Posted 14 Dec 2023
Great staff, clean n confy rooms
by A verified traveler
Value for money
Posted 22 Nov 2023 on HotelsIts more like a small boutique hotel. The facilities are limited and location is a bit inside. Its like more of a 3 star and the view is average but the staff is very helpful and friendly. The food is good but not great and the choice is limited. Its pocket friendly. Its fine for tourists with a medium bedget
by A verified traveler
Posted 5 Mar 2023
Great location and excellent service from staff, very welcoming and professional. Great breakfast with good spread and comfortable room.
Comment from Hotel Management
5 Mar 2023 by AP, Hotel Management
Dear Sir, Greetings from Galway Heights! Thanks a lot for your feedback! We are glad that you had an excellent time at our hotel. Looking forward to serve you even better in your next visit! Many thanks, Front Office Manager, Galway Heights Hotel - Nuwara Eliya.
by A verified traveler
Posted 30 Jan 2023 on Hotels
Comment from Hotel Management
1 Feb 2023 by AP, Hotel Management
Thanks for staying with us. We appreciate your feedback!
