Ratings based on 993 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Property is great but what makes it unique is staff . Staff is working for more than 20-25 years still so passionate and helpful .
Even new staff members are so gentle and humble . The staff and there hospitality takes it to another level .
Buffet is one of the best and Ikan restaurant food is amazing too .
Room service is top notch , rooms are cleaned twice a day . Hotel team goes over and beyond if they know you are there for any celebration. Our room was decorated as they were aware that we were there for my hubbys bday .
This was my second visit and will definitely revisit .
by A verified traveler
Posted 21 Apr 2024
Excellent stay
Comment from Hotel Management
30 Apr 2024 by The Westin Resort Nusa Dua, Bali, Hotel Management
Dear Deborah,Thank you for sharing your experience with us! We're delighted to hear you had an excellent stay. If there's anything we can do to make your next visit even better, please don't hesitate to reach out. We look forward to welcoming you back soon!Stay well,
by A verified traveler
Posted 13 Apr 2024
Staff very friendly and helpful
Comment from Hotel Management
16 Apr 2024 by The Westin Resort Nusa Dua, Bali, Hotel Management
Dear Michael,Thank you for your positive feedback! We're delighted to hear that you found our staff to be friendly and helpful during your stay with us. We take great pride in our team's commitment to providing exceptional service, and it's always rewarding to receive such kind comments from our guests.We look forward to welcoming you back for another enjoyable stay.Be well,
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 31 Mar 2024
Just by the beach specially their salt water pool…..with easy access to their restaurants and very friendly people and excellent service….we will highly recommend….thank you so much for making our stay memorable and welcoming
Comment from Hotel Management
30 Apr 2024 by The Westin Resort Nusa Dua, Bali, Hotel Management
Dear Porfirio,Thank you so much for your positive review! We're thrilled to hear that you enjoyed our beachfront location, saltwater pool, restaurants, and friendly service. Your recommendation means the world to us, and we're honored to have made your stay memorable and welcoming. We can't wait to welcome you back for another unforgettable experience!Stay well,
by A verified traveler
Posted 28 Mar 2024
Amazing staff, food, views, rooms
by A verified traveler
Posted 27 Mar 2024
All staff went above and beyond excellent service so friendly would definitely recommend and return.
by A verified traveler
Posted 23 Mar 2024
The Westin was definitely a five star hotel.
The staff were friendly and provided great customer service during my stay. Special thank you to Andre who personally assisted me whenever I had any issues. He was WONDERFUL! The Westin is blessed to have him there.
The food options were excellent. We dined at most of the restaurants there and were never disappointed.
Comment from Hotel Management
30 Apr 2024 by The Westin Resort Nusa Dua, Bali, Hotel Management
Dear Thoa Thi Kim,Thank you for your wonderful review! We're thrilled to hear that you had a five-star experience during your stay at The Westin. It's fantastic to know that our staff, especially Andre, provided you with excellent customer service and made your stay memorable. We'll be sure to pass along your kind words to him. We're delighted that you enjoyed the food options at our restaurants and that they met your expectations. We're grateful for your recommendation and look forward to welcoming you back for another exceptional stay in the future!Stay well,
by A verified traveler
Posted 23 Mar 2024
Access to the beach on property. Love the spa services. The staffs are very helpful, and courteous.
Comment from Hotel Management
16 Apr 2024 by The Westin Resort Nusa Dua, Bali, Hotel Management
Dear Chun Nei,Thank you for your positive review. We're delighted to hear that you enjoyed our beach access, spa services, and found our staff helpful and courteous. We look forward to welcoming you back to The Westin Resort Nusa Dua, Bali soon.Stay well,
by A verified traveler
Posted 20 Mar 2024
Great service from the staff. The hotel has seen better days, quite dated. New renovation is needed in old wing.
Comment from Hotel Management
16 Apr 2024 by The Westin Resort Nusa Dua, Bali, Hotel Management
Dear Kah Hong,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you appreciated the great service provided by our staff.We acknowledge your comments regarding the dated appearance of our older wing. We value your input as it helps us identify areas for improvement. Your feedback is valuable to us, and we'll certainly take it into consideration as we prioritize future upgrades. We hope that despite this, you were still able to enjoy your overall stay with us.We appreciate your understanding and hope to have the opportunity to welcome you back to a refreshed and improved Westin Nusa Dua in the future.Be well,
