Ratings based on 622 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Mar 2024
The good, the bad and the ugly:
The good: small and nice resort by the sea with chairs and umbrellas. Staff is very nice, polite and trying to help.
The bad: very limited choice of food, we had all inclusive package but it was the same kind of food every day, although they tried different themes and they had dinner buffet by the beach with some entertainment like shows or duo concerts. The all inclusive concept here is not like all inclusive resorts in Mexico.
There is no air conditioning anywhere except your room and you are lucky if it works well.
There are a lot of mosquitoes so be careful especially at night.
The ugly: the beach, unfortunately it was very dirty, not the blue turquoise color that someone might expect. A lot of garbage on the sea that came to shore every day. The other not good thing about the beach is the low tide that happens every afternoon when you don’t have any water at all to swim. Kind of waste to go to Bali for the beach
Comment from Hotel Management
2 Apr 2024 by Ratna, Hotel Management
Dear Edlira,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your accommodation during your recent holiday in Bali.We appreciate your appreciation to our friendly and helpful staff, resort ambiance as well as the facilities such as day beds and umbrellas.However, we also highly value your constructive feedback towards our Food and Beverage department and it has been addressed accordingly for further evaluation and improvement.We also hire beach cleaners who clean the beach three times a day to maintain its cleanliness and for our guests comfort. Beaches in Bali are public and it doesn't belong to our hotel. However, our hotel location is quite lucky to have its direct beach access.Please accept our sincere apologies for any inconvenience that happened during your stay with us.We hope to have the opportunity to host you again with more memorable experiences in your future holiday in Bali.Thank you and best regards,Ratna DewiGuest Experience Manager
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
22 Mar 2024 by Ratna, Hotel Management
Dear Tong,Warmest greetings from SOL by Melia Benoa Bali.Thank you for your trust and support in choosing our hotel as your second home during your recent holiday in Bali!We appreciate your appreciation towards our services and we are pleased to learn that you had a great stay and experience with us.We look forward to hosting you again for another relaxing stay in your future holiday with us!Best regards,Ratna DewiGuest Experience Manager
by A verified traveler
Posted 22 Feb 2024
Such a nice hotel, staff very tentative.
Food was nice, good variety.
We where upgraded to a pool side room, which was an added bonus.
Most definitely go back again
Comment from Hotel Management
27 Feb 2024 by Ratna, Hotel Management
Dear Jason,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your second home during your recent holiday in Bali.Thank you for your kind review and we are pleased that you had great experiences with us, as well as that our services have met your expectations!I have personally delivered your compliments to our beloved team to appreciate their outstanding hard work and to let them know how pleased you were.We can't wait to see and host you again for another relaxing stay in your future holiday with us.On behalf of the entire team, I would like to thank you once again for your recommendation of SOL by Melia Benoa Bali All Inclusive!Best regards,Ratna DewiGuest Experience Manager
by A verified traveler
Posted 16 Feb 2024
Beautiful
Comment from Hotel Management
16 Feb 2024 by Ratna, Hotel Management
Dear Andrew,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your second home during your recent holiday in Bali.We are pleased to know that you had great experiences with us and that our services have met your expectations!We look forward to seeing and hosting you again for another relaxing stay in your future holiday with us!Please let me know if you need any further assistance for your future stay with us.Best regards,Ratna DewiGuest Experience Manager
by A verified traveler
Posted 21 Jan 2024
All staff is very sweet and attentive, ready to help and share a smile. Semi-private beach is a plus, definitely recommend.
Comment from Hotel Management
22 Jan 2024 by Ratna, Hotel Management
Dear Laura,Thank you for your trust and support in choosing our hotel as your second home to stay in Bali recently and taking the time to write the review.We are thrilled to read your kind review and I have personally shared your compliments to our beloved team to appreciate their hard work and to let them know how pleased you were!Our services are from the heart and we all look forward to hosting you again for another pleasant holiday!Please do let us know if we can be of any further assistance for your future stay.Best regards,Ratna DewiGuest Experience Manager
by A verified traveler
Very nice resort.
Posted 30 Dec 2023 on HotelsThis is a really nice resort but 5 star is a bit of a stretch. The lobby and gardens are beautiful, rooms and some of the interiors are very nice, but not amazing. Restaurant food was ok. It’s worth noting that this is primarily an all-inclusive focused family resort, so not the best choice for a solo traveler. The staff, of course, were amazing (it’s Bali). Nothing really negative, it’s a very nice resort just not quite the 5 star level for me. If you’re looking for luxury it’s not quite the right bit of Nusa Dua either.
Comment from Hotel Management
2 Jan 2024 by Ratna, Hotel Management
Dear Anthony,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing the accommodation at our hotel following your recent holiday in Bali.We are delighted to read your kind review and we thank you for your appreciation to the team for their hard work. I have personally delivered your compliments to the team and we are pleased to learn that you had a pleasant stay with us. We look forward to hosting you again in your future holiday with us. Please do let us know if we can be of any further assistance for your future stay.Thank you and best regards,Ratna DewiGuest Experience Manager
by A verified traveler
Posted 19 Dec 2023
Comment from Hotel Management
21 Dec 2023 by Ratna, Hotel Management
Dear Sultan,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your accommodation during your recent holiday in Bali. However, please accept our sincere apology should there be any services which have not met your expectations. We wish that you have shared with us your concerns, therefore we could rectify your concerns immediately during you were with us.We hope to have the opportunity to restore your confidence with us and we look forward to hosting you again with much better services.Please let us know if we can be of any further assistance to anticipate your future booking.Thank you and best regards,Ratna DewiGuest Experience Manager
by A verified traveler
Posted 16 Dec 2023
Comment from Hotel Management
7 Feb 2024 by Ratna, Hotel Management
Dear Karol,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your accommodation during your recent holiday in Bali. We do appreciate your kind rating and we hope that our services have met your expectations! We look forward to host you again for another relaxing and memorable holiday.Please do let us know if we can be of any further assistance for your future booking and stay with us!Best regards,Ratna DewiGuest Experience Manager
by A verified traveler
Posted 14 Dec 2023
The cultural structure, pictures , live ponds. The cleanliness. Amazing staff.
Comment from Hotel Management
15 Dec 2023 by Ratna, Hotel Management
Dear Rafael,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your second home during your recent holiday in Bali.We are thrilled to read your kind review and it is our pleasure to learn that you liked our hotel cultural structures, ambiance, pictures, live ponds, cleanliness and the services of our beloved team.I have personally delivered your compliments to our beloved team to appreciate their hard work and to let them know that their services have met your expectations!We will be honored to host you again for another relaxing stay in your future holiday with us.Please do let us know if we can be of further assistance for your future visit.On behalf of the entire team, I would like to thank you once again for your recommendation of SOL by Melia Benoa Bali All Inclusive!Best regards,Ratna DewiGuest Experience Manager
by A verified traveler from Markham
Posted 29 Nov 2023
We spent a week at Sol by Melia for our honeymoon and our stay was great! The resort is quite small but not overly crowded which was great. We were greeted the moment we arrived and was given a lovely cake for our honeymoon celebration. We opted for the all- inclusive package so technically everything was included except for premium alcohol like rose and etc which was fine. The overall presentation of the resort is good but can notice some cracks here and there within the buildings but you can also tell they are working to either fix or maintain it which is good. The food is very good! You basically get buffet during breakfast, lunch and dinner but there’s also a a la carte that is 24 hours! They also have daily activities like live music or fire dance depending on which nightly dinner event you go to. There’s also snack bars like gelato or coconut booth you can go to whenever!
Comment from Hotel Management
7 Dec 2023 by Ratna, Hotel Management
Dear Kar Yi Joyce,Warmest greetings from SOL by Melia Benoa Bali All Inclusive!Thank you for your trust and support in choosing our hotel as your accommodation during your recent stay in Bali.We are pleased to read your kind review and to learn that you had a pleasant stay with us. It was a good decision that you opted the All Inclusive Package, therefore it was more convenient to have the benefit of food and beverages during your stay.I have personally delivered your compliments to our beloved team to appreciate their hard work and to let them know how pleased you were!Additionally, we also value your constructive feedback for the improvement of the hotel look. Therefore we would like to have our guests to return and to have better services as well as products.On behalf of the entire team, I would like to thank you once again for your recommendation of SOL by Melia Benoa Bali All Inclusive, and we look forward to hosting you again in your future stay in Bali.Best regards,Ratna DewiGuest Experience Manager
